Driving Customer Success in the Last Mile

"The flexibility and customisation of the DispatchTrack platform to the Berry Bros. & Rudd internal processes has been fantastic. We now have visibility and control over our last mile that is enabling us to deliver the superior service our customers deserve. Since implementation almost all our metrics have improved! The support we have received throughout our implementation has been great, and we are now looking forward to working on further enhancements to improve our internal processes even more."

"SiteOne's aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses."

"Before DispatchTrack we were averaging 17 deliveries per vehicle. Today we can make 24 to 26 deliveries per vehicle, making a positive economic impact on Olimpica superstores and helping the environment."

"We chose DispatchTrack because it is the best technology partner in the industry. We really appreciate their attention and quality of service, and their application is very intuitive and did not require further training. We have reduced calls and emails by 25%, and the implementation of the track widget allows our clients to monitor their deliveries in real time."

"DispatchTrack’s routing has helped us to utilize equipment significantly more efficiently. Before adopting their solution, we were totally reliant on the knowledge of dispatchers and drivers. Now, we can actually take on more customers with the same equipment thanks to DispatchTrack."

"What DispatchTrack has continued to do to develop their product has been life-changing. The enhancements they’ve made, particularly in notifications, were a game-changer"

"DispatchTrack has revolutionized our delivery experience, reduced costs and made us more sustainable by reducing the amount of miles and fuel we use"

"When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation."

"With DispatchTrack, all the information is right there. We can add stops, deliveries, and pickups to a route on the road instead of having to call the driver—reducing time on the phone for both the transportation department and driver. Between GeoTab integration, asset management functionality, and the driver behavior app, we can easily track exceptions and communicate with the driver in real time. DispatchTrack has helped us save more than $120,000 in 2 years—and that’s before we even put a number on the time savings..."

"Furniture Village strives to make its name synonymous with “quality” all across the UK. DispatchTrack helps us extend that promise into the delivery experience—and beyond—by empowering us to optimise routes, communicate with customers, and boost visibility."

"We’re one of the three major final mile providers that cover the entire United States, and in the critical areas of route optimization and delivery execution, DispatchTrack is our application of choice."

"Now that we’re through the chaos of the pandemic, we need to redouble our focus on service. For us, it’s all about the productive delivery—and that’s exactly what we get from DispatchTrack."