DT Agent: DispatchTrack's Customer Engagement Platform

DT Agent is more than just an automation tool—it’s a reimagining of customer engagement.

DT Agent delivers instant, intelligent responses to your customers' ETA inquiries, order insights, and delivery updates, empowering them to manage deliveries when they want while reducing the burden on support teams. Accessible via text, it quickly retrieves requested information and provides instant replies.

For unresolved issues, DT Agent seamlessly escalates to a human agent with full customer context, ensuring faster resolution and a smoother experience.

A Smarter Approach to Last-Mile Communication

With DT Agent, businesses can scale high-quality customer engagement while maintaining a human touch when needed.

Customer-first experience: Give customers control over their delivery interactions with real-time ETAs, instant rescheduling, and personalized updates—all through seamless AI-driven conversations.
Always-On, Always-Available AI Support: Handle customer inquiries 24/7, reducing wait times and frustration while eliminating the need for round-the-clock human agents.
No More Missed Deliveries: Proactively notify customers, enable last-minute changes, and ensure deliveries happen at the right time, the first time.
Fewer Support Calls, More Efficiency: Automate the most common service inquiries and escalate intelligently when human intervention is needed, providing agents with full interaction history for faster resolutions.
Seamless, Branded Communication: DT Agent is fully customizable to match your brand’s voice, ensuring a consistent and professional experience across all customer touchpoints.

Route prediction

Reduced Workload

Automate common delivery questions, rescheduling requests, and status updates, freeing up your customer service teams to handle more complex needs.

AI-powered route optimization

Proactive Notifications

Prevent missed deliveries by providing real-time alerts and allowing customers to confirm or modify deliveries effortlessly.

Fast route planning

Instant Answers

AI-driven responses ensure customers always have the information they need—no waiting, no frustration, just seamless delivery engagement.

CUSTOMER STORIES

See What Our Customers Are Saying

Seth de Vlugt

Director of Customer Logistics at Ryder

We’re one of the three major final mile providers that cover the entire United States, and in the critical areas of route optimization and delivery execution, DispatchTrack is our application of choice.

Don’t Blame the Support Team

If your service team is overwhelmed by repetitive ETA inquiries, rescheduling requests, and order updates, you don’t need more agents—you need better automation. The only way to provide instant, reliable customer communication is to use AI that understands customer intent, real-time delivery data, and your business’s unique operations.

Accurate delivery ETAs

Endless Variables, Seamless Conversations

Unlike other route optimization apps, DispatchTrack evaluates all of the variables for thousands of potential routes and stops in seconds. We analyze each option for efficiency and timing to find the optimum combination of truck, crew, and route that makes the best use of your resources, meets the customers’ desired delivery windows, and can be reliably performed by your crew.

Illustration of DispatchTrack's routing console

Faster Resolutions, Fewer Service Calls

DT Agent ensures that your customers get instant answers to their most common questions—without waiting on hold. And when a human agent is needed, it provides full context to reduce back-and-forth and improve resolution times.

Faster Resolutions, Fewer Service Calls