Customer Engagement
AI-enabled experiences on your terms
In last mile logistics, a great experience is not just about delivering on time—it’s about empowering customers to create a delivery experience on their terms.
Reduced Workload
Automate common delivery questions, rescheduling requests, and status updates, freeing up your customer service teams to handle more complex needs.
Proactive Notifications
Prevent missed deliveries by providing real-time alerts and allowing customers to confirm or modify deliveries effortlessly.
Instant Answers
AI-driven responses ensure customers always have the information they need—no waiting, no frustration, just seamless delivery engagement.
CUSTOMER STORIES
See What Our Customers Are Saying
Don’t Blame the Support Team
If your service team is overwhelmed by repetitive ETA inquiries, rescheduling requests, and order updates, you don’t need more agents—you need better automation. The only way to provide instant, reliable customer communication is to use AI that understands customer intent, real-time delivery data, and your business’s unique operations.
Endless Variables, Seamless Conversations
Unlike other route optimization apps, DispatchTrack evaluates all of the variables for thousands of potential routes and stops in seconds. We analyze each option for efficiency and timing to find the optimum combination of truck, crew, and route that makes the best use of your resources, meets the customers’ desired delivery windows, and can be reliably performed by your crew.
Faster Resolutions, Fewer Service Calls
DT Agent ensures that your customers get instant answers to their most common questions—without waiting on hold. And when a human agent is needed, it provides full context to reduce back-and-forth and improve resolution times.
