About Us

Having met in graduate school, the two computer scientists started a successful software business with operations in India and offices in California. Needing a new couch, they purchased one at a local retailer, with delivery promised in six to eight weeks. On the day of the delivery, the store was unable to tell them what time the couch would be delivered — a problem for the busy business owners — and when it did come, the couch was missing a cushion.

After a week went by with no contact from the store, they dropped by to speak with the salesman who’d sold them the couch. He was apologetic, explaining that the missing cushion was probably somewhere in the delivery documents, but that no one had pointed it out so it had not been ordered. Out of sight, out of mind. Their experience of buying the couch had been very good, but the delivery didn’t live up to their expectations or those of the retailer.

This, they could see, was a problem for the delivery industry — and one that technology could definitely solve. Within two months, they had a prototype, and by July, they were at a major furnishings trade show demonstrating it to hordes of eager retailers.

Over the next decade, by listening to their customers, the DispatchTrack team found ways to solve more problems, serving customers in North and South America, Asia, Europe, the Middle East, and Australia. The company expanded the product to serve operators in 3PL, appliances, wholesale food distribution, wine and spirits, building supplies, package delivery and other industries. DispatchTrack is still led by its entrepreneur founders and their core team of collaborators.