ORder Tracker
Real-time transparency for the entire last mile
Customers are informed of pending orders and can track their deliveries at every step, instilling confidence, reducing anxious calls, and boosting customer satisfaction.
Meet Modern Expectations
Visibility into when their delivery will arrive and where it is right now is not a optional feature for today’s consumers--it’s a baseline expectation in today's connected and digital world.
Give Customers Control
When customers can see the current status of their delivery in real time, they can plan their own schedules more accurately, reducing frustration and giving them back control over their own time.
Reduce Customer Questions
With instant access to accurate real-time information about their delivery, customers can verify deliveries at their convenience, without calling in to check on the status of their delivery.
“DispatchTrack's hybrid routing allows us to create more efficient routes in radically less time. And the results were immediate. We boosted our route efficiency, which translated into immediate savings.”
LUIS PORTO
Director, Operations Development, Quirch Foods
Make it Simple
DispatchTrack’s advanced solution places the power of accurate self-tracking in the hands of your customers. Our software is sophisticated, but the result for you and your customers is simple: the information they want, on demand, at their convenience.
All of the Details
DispatchTrack’s advanced routing engine uses machine learning — about your drivers, your routes, and local traffic — to produce accurate ETAs. Our real-time Order Tracker presents this information to you and the customer, updated in real time, along with GPS location and delivery details. The customer is also presented a photo of the driver alongside a brief bio to make an introduction.
Express your Brand
Every customer contact is an opportunity to build rapport and brand loyalty. When tracking the delivery, the screens customers can access can be customized to reflect and reinforce your company's branding with imagery and messaging.
Call In for Update
Some customers prefer to get information about their delivery over the phone instead of a screen. The DispatchTrack Order Tracker is available through an automated telephonic system without the need to answer. The system recognizes the phone number associated with the order, automatically loads the information, and reads it to the customer.
Give Customers Control: Real Time Order Tracker
Put your customers first and lower labor costs with our Real Time Order Tracker. Customers see live updates to accurate, calculated ETAs and the actual location of their delivery so they’re more satisfied and call your CSRs less.
