Meet Modern Expectations
Being able to see when their delivery will arrive and where it is right now is not an added feature — for today’s consumer it’s a baseline expectation. Meeting that expectation boosts the confidence customers have in your operation.
Give Customers Control
When customers can see the current status of their delivery in real time, they can plan their own schedules more accurately. This reduces frustration and gives them back control over their own time.
Fewer Inbound Calls
With instant access to accurate real-time information about their delivery, customers will not need to call. They can simply check in with their online device. For those who prefer the telephone to a screen, DispatchTrack Live Order Tracker is also available through our automated telephone system.
All of the Details
DispatchTrack’s advanced routing engine uses machine learning — about your drivers, your routes, local traffic — to produce accurate ETAs. Then our Real Time Order Tracker presents them to you and the customer, updated in real time, along with GPS location and delivery details.
Driver Bio And Picture
For many customers, having strangers enter their home feels risky. The DispatchTrack Real Time Order Tracker presents a photo of the driver alongside a brief bio. They can recognize the driver when the order arrives, quelling unease and increasing trust in you and your staff.
Customized To Your Brand
Every customer contact is an opportunity to build rapport and brand loyalty. When tracking the delivery, the screens customers can access can be customized to reflect and reinforce your brand with imagery and messaging.
Call In for Update
Some customers prefer to get information about their delivery over the phone instead of through a screen. The DispatchTrack Real Time Order Tracker is available through an automated telephonic system without your dispatchers or CSRs having to answer. The system recognizes the phone number associated with the order, automatically loads the information and reads it to the customer.
Learn More About Our Other Solutions
We’ve built a modern platform that makes all the things super simple. DispatchTrack is more than order tracking.
Route Optimization
Perfectly optimized routes calculate the most accurate ETAs — in seconds.
Order Tracker
Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.
Telematics & Compliance
Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.
Strategic Planning
Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.
Customer Communication
Constant real-time text, email and voice between dispatcher, driver and customer.
Self Scheduling
Give customers a sense of control by allowing them to self-schedule based on your optimum routing.
Driver Mobile App
Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.
Pickup Logistics & Contactless
Real-time routing and self-scheduling make pickups painless and contactless possible.
Real Time Visibility
Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.
Billing & Settlement
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Proof of Delivery
Geostamps, installation workflows, photos, videos, notes and signatures document every step of deliveries.
Route Optimization
Perfectly optimized routes calculate the most accurate ETAs — in seconds.
Order Tracker
Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.
Telematics & Compliance
Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.
Strategic Planning
Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.
Customer Communication
Constant real-time text, email and voice between dispatcher, driver and customer.
Self Scheduling
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Driver Mobile App
Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.
Pickup Logistics & Contactless
Real-time routing and self-scheduling make pickups painless and contactless possible.
Real Time Visibility
Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.
Billing & Settlement
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Proof of Delivery
Geostamps, installation workflows, photos, videos, notes and signatures document every step of deliveries.
Route Optimization
Perfectly optimized routes calculate the most accurate ETAs — in seconds.
Order Tracker
Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.
Telematics & Compliance
Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.
Strategic Planning
Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.
Customer Communication
Constant real-time text, email and voice between dispatcher, driver and customer.
Self Scheduling
Give customers a sense of control by allowing them to self-schedule based on your optimum routing.
Driver Mobile App
Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.
Pickup Logistics & Contactless
Real-time routing and self-scheduling make pickups painless and contactless possible.
Real Time Visibility
Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.
Billing & Settlement
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Proof of Delivery
Geostamps, installation workflows, photos, videos, notes and signatures document every step of deliveries.