"It’s pretty astonishing how much call volume DT Agent has eliminated. What used to take six of us at 8 a.m. now only takes one or two people—and the customer gets a better, faster response."
"A good technology partner can go a long way toward easing the potential pain points of last mile logistics.
From the efficiency of the route, the ease of the job for delivery workers, to the communication with the customer, a software solutions provider that integrates all of these can provide a more seamless experience for both employees and customers."
“DispatchTrack's hybrid routing allows us to create more efficient routes in radically less time. And the results were immediate. We boosted our route efficiency, which translated into immediate savings.”
"Because everyone at Bassett has access to DispatchTrack, we’ve turned delivery into a relationship building moment. From designers to customer service, our whole team is part of the experience—and that’s changed everything."
"We fell in love with DispatchTrack because it just worked. It was easy to set up, simple to use, and it took the complexity out of routing. And every year, the platform just gets better. "
"Nobody wants to talk on the phone. Customers prefer to text or chat, and DT Agent makes that possible. It’s faster for them and more efficient for us."
"Before DispatchTrack, we had no real control over how our brand was represented at the final step to the customer. Now, with DispatchTrack’s routing and mobile solutions, we can see exactly what's happening in real time, ensure compliance with our standards, and intervene immediately if needed. It’s been a night and day difference—and it’s helping us protect the legacy we’ve built over the past 60 years."
"If I get a call from a customer, I don’t have to talk to my dispatcher—I can just look at the order in DispatchTrack and see the info. Everything is a one-stop-shop, one location for everything. You don’t need a middleman to pull information. It’s great for salespeople."
"We’re always looking for ways to more effectively help the customer. DispatchTrack gave us a great option for making sure the customers are happy and they’re not stuck waiting on us to call them back."
"A good technology partner can go a long way toward easing potential pain points of last mile logistics. From the efficiency of the route, to the ease of the job for delivery workers, to the communication with the customer, a software solutions provider that integrates all of these can provide a more seamless experience for both employees and customers."
"Just the time savings alone from DispatchTrack are huge—you invest an amount of time and you get that back tenfold. Everybody sees this as a good decision. In fact, they ask ‘Why didn’t we do this sooner?'"
"Now that we’re through the chaos of the pandemic, we need to redouble our focus on service. For us, it’s all about the productive delivery—and that’s exactly what we get from DispatchTrack."
"DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer."
"Our experience with DispatchTrack has been overwhelmingly positive. It has met our expectations in terms of improving our operational efficiency and service quality, and we’ve been delighted by its ease of use. In honesty, DispatchTrack has been a game-changer for our business, and we would highly recommend it to others in the industry. We are very excited about unlocking other features of DispatchTrack as we currently only use approx. 60/70% of the functionality that’s available."
