Olímpica S.A. operates more than 350 superstores throughout Colombia. Offering everything from cucumbers to computers to clothing, the chain is the largest Colombian-owned retailer.
The Challenge
With its large scale and wide geographic footprint, Olimpica needed to improve its last-mile operations with better strategic planning and highly optimized routes.
DispatchTrack has enabled the company to significantly improve both delivery times and customer satisfaction.
“Initially we had an on-time delivery rate of 88%. Soon after we implemented DispatchTrack we achieved an on-time rate of 97%," says Dairon Charris, TMS Functional Leader for Olimpica.
The Solution
With DispatchTrack, Olimpica found a technology partner that could improve its route planning and management and reduce uncertainty for its customers.
Our solution offered:
- Digital signatures and photos in proof of delivery to increase delivery transparency
- Real-time tracking of orders
- Direct communication with the DispatchTrack support team to immediately resolve questions
- High software availability and uptime
- Customer satisfaction surveys to find opportunities to improve service
- Direct communication with drivers
The Results
- Simple and efficient integration
- Improved tracking and visibility during shipment
- Assurance that the order was delivered to the customer on time
DispatchTrack enables Olimpica to manage the last mile more efficiently and deliver orders more quickly.
