Olímpica S.A. operates more than 350 superstores throughout Colombia. Offering everything from cucumbers to computers to clothing, the chain is the largest Colombian-owned retailer.

The Challenge

With its large scale and wide geographic footprint, Olimpica needed to improve its last-mile operations with better strategic planning and highly optimized routes.

DispatchTrack has enabled the company to significantly improve both delivery times and customer satisfaction.

“Initially we had an on-time delivery rate of 88%. Soon after we implemented DispatchTrack we achieved an on-time rate of 97%,” says Dairon Charris, TMS Functional Leader for Olimpica.

The Solution

With DispatchTrack, Olimpica found a technology partner that could improve its route planning and management and reduce uncertainty for its customers.

Our solution offered:

• Digital signatures and photos in proof of delivery to increase delivery transparency
• Real-time tracking of orders
• Direct communication with the DispatchTrack support team to immediately resolve questions
• High software availability and uptime
• Customer satisfaction surveys to find opportunities to improve service
• Direct communication with drivers

The Results

• Simple and efficient integration
• Improved tracking and visibility during shipment
• Assurance that the order was delivered to the customer on time

DispatchTrack enables Olimpica to manage the last mile more efficiently and deliver orders more quickly.