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Arey Jones Case Study

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"If I get a call from a customer, I don’t have to talk to my dispatcher—I can just look at the order in DispatchTrack and see the info. Everything is a one-stop-shop, one location for everything. You don’t need a middleman to pull information. It’s great for salespeople."
Country

United States flag United States


Products

Industry

Furniture & Appliance

Arey Jones is a national K-12 technology solutions provider. Founded over 100 years ago as an office furniture supply and typewriter business, they’re one of the leading educational technology suppliers to K-12 school districts nationwide, with a heavy concentration in the Southeast and West region.

The Challenge: Relying on Paper-Based Delivery Documentation

When it comes to serving their clients in the education space, transparency and documentation are critical. As a result, they were stuck with paper-based proof of delivery that was cumbersome and time consuming. At the same time, their scheduling team was using manual methods to develop their routes, making the process inefficient." or something similar. The result was that routing ate up a lot of person-hours without 

After receiving a delivery that had been powered by DispatchTrack, the Arey Jones team knew that they could upgrade their delivery operations and improve efficiency and visibility across the board. They reached out to us to see if we could help them save time and money with smarter last mile processes. 

The Solution: Digitizing the Entire Last Mile Journey with DispatchTrack

By partnering with DispatchTrack, Arey Jones got a technology solution designed to simplify their delivery management and help them ensure customer satisfaction. Our solution offered:

  • Fast, accurate, AI-powered route optimization
  • Digital, photographic proof of delivery captured via iPad
  • Real-time driver and delivery tracking via mobile app
  • Automated text-ahead notifications to customers
  • Delivery surveys for tracking customer satisfaction 
  • All the information they need at their fingertips in a single solution

The Results: Time and Cost Savings—and a Pathway to Growth

By replacing their paper delivery signoffs with photos and digital signatures captured by the drivers at the delivery site, Arey Jones was able to speed up their billing process significantly, all while improving the level of documentation and visibility they could provide to customers. At the same time, DispatchTrack’s routing engine enabled them not just to create more efficient routes, but to do so much more quickly—So much so that they now have 50% faster order scheduling turnaround time.

Taken together, the routing improvement freed up resources for other tasks and enabled drivers to complete their routes more quickly. At the same time, the GPS tracking of drivers has made it easier to ensure total visibility across the entire delivery journey. The result has been a recipe for increased efficiency that’s helped Arey Jones maintain a strong foundation as they’ve continued to grow their operations. 

  • 33% reduction in schedulers needed for routing
  • 65% faster route optimization
  • Saved time and money by eliminating paper proof of delivery
  • Improved driver productivity

"Our experience with DispatchTrack has been overwhelmingly positive. It has met our expectations in terms of improving our operational efficiency and service quality, and we’ve been delighted by its ease of use. In honesty, DispatchTrack has been a game-changer for our business, and we would highly recommend it to others in the industry. We are very excited about unlocking other features of DispatchTrack as we currently only use approx. 60/70% of the functionality that’s available."

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"Before DispatchTrack, I could never have delegated the routing of the trucks. I wouldn't have had that crucial first 2 hours of the day to devote to overseeing multiple different teams within the company. DispatchTrack has been a pivotal tool for giving time back to our management and saving costs."

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"DispatchTrack’s routing has helped us to utilize equipment significantly more efficiently. Before adopting their solution, we were totally reliant on the knowledge of dispatchers and drivers. Now, we can actually take on more customers with the same equipment thanks to DispatchTrack."

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"DispatchTrack has definitely helped make things a little less chaotic. Generating routes, getting feedback from drivers, and tracking deliveries in real time are all so much easier and more straightforward than they were before we adopted the software."

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See DispatchTrack's Last Mile Delivery Solution in Action