Campbell, CA – July 17, 2024 – DispatchTrack, the global leader in last mile delivery software, announced today the launch of DispatchTrack Customer Self-Scheduling that is designed to make life easier for both the customer and the delivery provider. Now scheduling administrators have the flexibility to synchronize customer availability with the pace and constraints of their last mile delivery operations, striking an even better balance between customer needs and last mile delivery reality.
Many of the existing self-scheduling options in the delivery industry often fail to generate time windows based on real time availability or capacity, and provide scheduling options to customers that are not operationally feasible. For many conventional solutions, organizing capacity rules is a complicated process and there is no flexibility in creating regional delivery zones for fleet assignments. At the same time, other solutions have rigid delivery calendars that cannot accommodate non-working days, holidays, and seasonality shifts, resulting in frustration and errors for both the scheduler and customer.
DispatchTrack Customer Self-Scheduling is designed to accommodate your unique delivery operations and practices so you can confidently generate and suggest scheduling options to the customer that actually work. The result is a seamless self-scheduling experience for both the delivery vendor and the customer. We provide dynamically generated delivery time slots via a streamlined interface, giving customers confidence that they’re seeing realistic options that will meet their needs. If they need to reschedule a delivery, DispatchTrack’s algorithm will automatically provide new options based on the future schedules.
With this new capability, DispatchTrack aims to provide substantial value and ROI for our customers:
- Scheduling that is synchronized with your operations
Provide viable scheduling options to your customers that your team can confidently fulfill. - Scheduling that works for BOTH parties
Make scheduling an easy and intuitive process for both the customer and your last mile team. - Let our algorithm do the work
You set the rules, we take it from there. With a few insights into your business, scheduling is automated. - Rescheduling is a breeze
Rescheduling happens often, so we automate it for the customer, scheduler, and delivery team. - Modify and evolve your scheduling with ease
Your fleet operations are evolving, ensure that your scheduling is adapting along with the changes.
“In the previous era of home deliveries, end customers were at the mercy of unpredictable and inflexible schedules. They might have to wait for extended periods of time or move appointments around to accommodate a delivery,” said DispatchTrack founder and CEO Satish Natarajan. “But today’s customers know that it doesn’t have to be that way. Retailers and other businesses can work around their schedules—and DispatchTrack gives them the power to do so seamlessly and efficiently. Our new self scheduling capabilities provide customers the flexibility to choose a time window that works for them based on available capacity, time frames, and operating schedules.”
The enhanced self-scheduling comes amid a spate of recent customer experience improvements, all designed to help businesses provide a world-class delivery experience to their customers. You can learn more about other recent improvements here.
About DispatchTrack
DispatchTrack is the global leader in last mile delivery software, helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we’re constantly innovating to improve performance and better serve our 2,500+ global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.
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Contact:
Dan Shim
dan@dispatchtrack.com