The Only Automated Delivery Scheduling Software
DispatchTrack is the only major last mile solution that offers fully automated self-scheduling. Giving customers access to your shipping scheduling software is not only more satisfying to them, but also results in fewer customers-not-at-home. If they pick the delivery time, they’re more likely to be there, and DispatchTrack’s combination of automated scheduling and automated communications follow up minimizes costly re-deliveries and the chance that merchandise may be damaged when returned to the warehouse.
Our Partners Trust Us
Fewer Calls, Optimized Routes
Using complex calculations to simultaneously optimize your loads while offering customers a choice of delivery times, DispatchTrack route scheduling software can boost both your efficiency and your customers’ satisfaction, earning you higher ratings.
“DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer.”
DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer.
The DispatchTrack Solution
DispatchTrack is the only major last mile solution that offers fully automated self-scheduling. Behind the scenes, our delivery scheduling software is rapidly performing complex calculations that balance your trucks, crews and time with the customer’s availability. You can level load and optimize routes while also reducing customer-not-at-home failures.
Customers are directed to an online portal to choose a delivery window. They fill in a brief pre-delivery questionnaire to discover whether extra time, crew or equipment will be needed. That information is fed to the DispatchTrack engine for processing. The portal and scheduling communications can carry your branding or that of your client throughout.
Calculated Delivery Options
DispatchTrack compares the customer’s delivery requirements with your capacity and presents many delivery options to the customer. The customer gains some control over the timing while your trucks are level loaded, optimizing the number of trucks and crew needed to fulfill your deliveries.
DispatchTrack enables communications with the customer and the client through voice, text and email. DispatchTrack automatically confirms the delivery window with customers before routing their delivery; it sends a confirmation when the driver leaves the warehouse; and it sends another when the driver is one stop away.