Furniture Delivery Software | Appliances Last Mile App

Case Study

Customer-Centric Growth

How American Furniture Warehouse achieved customer-centric growth with DispatchTrack

Why change?

American Furniture Warehouse’s customers are the heart of their business. But their legacy routing software was inflexible, unwieldy, and lacking in tools for updating customers on deliveries—making it difficult to provide delivery experiences that met their standards. They knew they had to find a true technology partner who shared their commitment to exceptional customer service.

How is DispatchTrack helping?

By partnering with DispatchTrack, AFW was able to easily keep customers in the loop via automated texts and emails throughout the delivery process. Our fast, flexible, and easy-to-use route optimization capabilities empowered them to maximize truck and driver capacity. And they successfully boosted customer satisfaction by leveraging real-time visibility and data integrations. The result was a recipe for customer-focused growth.

Achieve Consistent Right-Time Delivery

When you deliver at the right time, customers are more likely to be home to receive their deliveries. Not only does DispatchTrack ensure that you deliver at the right time by empowering your drivers with plans that are actually workable, we also provide a suite of customer communications tools to keep customers informed about their deliveries from end-to-end.

Maximize your capacity with efficient routes.
Seamlessly factor in service time and driver skill/speed.
Deliver at the right time, every time.

Learn more about DispatchTrack's customer communication features »

A mobile device showing how customers can track their deliveries

Respond to Disruptions in Minutes

Keeping things on track on the day of delivery means spotting disruptions before they become a problem. DispatchTrack’s real-time visibility capabilities empower you to do just that. From a single screen, you can see the status of every truck, route, and order, drilling down to details as needed. The end-result is that you can spot late, failed, and incomplete deliveries easily, and act quickly to resolve the issues for your customers.

Track every order, truck, and driver in real time from a single dashboard.
Easily spot and manage exceptions from a dedicated tab.
Proactively resolve issues and delight customers.

Learn more about our last mile visibility dashboard »

Drastically Cut Down Where’s-My-Order Calls

Customers increasingly see phone calls as an escalation. Not to mention the fact that fielding a high volume of calls from customers can be incredibly expensive, and take time away from more valuable tasks. Luckily, DispatchTrack’s furniture delivery app provides automated delivery notification and real-time delivery tracking to your customers—the result is that they don’t need to call in simply to ask about their order.