A Lot Can Go Right on the Last Mile

Streamline your last mile operations while elevating the customer experience. Optimize your logistics with advanced routing, an app drivers love, and flexible customer service tools.

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We Help Route and Track Success for Over 60 Million Deliveries a Year

Achieve unprecedented efficiency and visibility across the most critical part of the supply chain. DispatchTrack's innovative cloud-based software empowers companies to seamlessly manage last mile logistics while delivering a significantly improved customer experience. Better communication, execution, and efficiency mean bottom-line growth for your business and five-star reviews from your customers.

End-to-End Solution Overview

Route

The quality of your logistics solution is equal to the routing engine’s sophistication and speed at its core. Our proprietary engine can rapidly plan and execute all the routes you throw at it.

Schedule

Customers can self-schedule, confirm, or reschedule appointments through text or email. Meet the modern consumer where they are, their phone, while solving order matching between inventory and delivery capacity in real-time.

Document

Give drivers state-of-the-art tools packed inside our app. The mobile suite is easy-to-learn and simplifies the dispatcher’s work while keeping them synced. The app makes the driver’s job easier and, as a result, is highly adopted.

Communicate

We built our solution to provide end-to-end transparency from the customer up to executives. Dynamic yet easy-to-use tools keep you synced with your team while eliminating confusion and upgrading the customer’s delivery experience, like allowing them to track their truck on a map with real-time ETAs on day-of-delivery.

Analyze

Reporting is crucial to running a tight fleet. Our system comes with a preset of different reports and the ability to build out custom ones. Data collected via your telematics hardware integrates seamlessly with the software allowing you to generate reports and keep your fleet safe and in-compliance.

Many Paths. Diverse Challenges. One Last Mile Solution.

Scaling a Brand’s Values

Ferguson had a vision for bringing full transparency to their customer delivery experience. They took the reins and designed an end-to-end last mile solution that upgraded their process, tools, and service. All while integrating 3PL providers seamlessly.

How Last Mile Carriers Work

Last mile carriers need visibility on their network and their customers need to stay informed. Modern logistics software can help do both.

Today's companies need to provide a stellar delivery experience that will resonate with customers and keep them coming back. That challenge starts the moment a purchase is made, but on two different fronts. The first is the customer experience side, and the second is how the goods are tracked internally. Both are important, but require completely different tools to get the job done right. Here are the necessities DispatchTrack solves for everyone:

  • Transparency: e.g., customer self-scheduling and tracking widget
  • Communication: an automated system that leverages mobile technology
  • Contact-free proof of delivery tools
  • Customer satisfaction surveys & driver reports
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Is Your Fleet Ready for Full Transparency?

Transparency is the keystone of the modern delivery experience. 93% of customers reported they want to receive regular updates about their large-item deliveries. But not all operations are prepared for transparency. Too much visibility too soon could hurt you or damage a partner's brand. 3PLS must deploy a system-wide solution, integrating route optimization and seamless communications between dispatch, drivers, and customers. Learn more in our white paper study on radical transparency.

A Suite of Tools to Streamline Deliveries and Enhance Service

With tools built for every step of the last mile process, perfecting your operation is just a matter of time.

 

Routing & Planning

 
Master route planning
 
Daily hybrid routing
 
Continuous route optimization
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Driver Mobile App

 
Android & iOS
 
Store & forward
 
Proof of delivery
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Reservation System

 
Capacity-aware
 
Zones
 
In-store app
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Customer Communication

 
Pre-call
 
Email, text, phone
 
Call ahead
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Telematics & Compliance

 
Tracking driver behavior
 
Electronic logging device (ELD)
 
Refrigerated truck compliance
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Billing & Settlement

 
Programmable billing rules
 
Automated imports
 
Data import from multiple sources
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Social Reviews

 
Integrated into the delivery process
 
Google Reviews
 
Improve online reputation
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Omni-Channel Order Tracker

 
Online order tracker & real-time ETA
 
Call-In order tracking
 
Real-time visibility on dashboard
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Industries

The last mile is about being predictable, efficient, and on time. Regardless of what you're building, delivering, or servicing, our software can improve your process.

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Furniture & Appliance

Big-ticket deliveries are complex, stressful, and time sensitive. Let DispatchTrack take the uncertainty out of the equation…
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Wholesale Distribution

Wholesale is hard. Chefs don’t like late. Routes are always in flux and nuanced knowledge isn’t shared among the drivers. We understand your challenges to their core, and that means we know how to fix them…
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Health

Your shipment visibility is murky. Some packages have gone missing. The hospital is complaining about tardy deliveries. You need better logistics software. That’s where we come in…
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Consumer Services

Delivering the goods on time is a world apart from good intentions. DispatchTrack is built on the delivering part…
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Building Supplies & Service

You can forecast all you want but uncertainty is part of the construction game. That’s why, when you find software that brings clarity and control, you just make it part of the program…
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Grocery Delivery

Our turn-key software empowers operations of all sizes to modernize and deliver groceries to shoppers by simplifying the complex tasks of routing, customer communication, driver management, and...
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Our Story

It all started with a couch. Our founders have always loved solving hard problems. After a messy furniture delivery experience, they knew they had found their next challenge: creating software to perfect last mile delivery for dispatchers, drivers, and customers all at once.

About Us

"We can't be good, and we can't be great, we have to be exceptional. Partners like DispatchTrack help us get there from mobile to routing and communication; all those components are key."

Pete Sorrentino VP of Delivery & Logistics at Bob's Discount Furniture

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How Much Could You Save?

Discover your ROI and all the places our software can start saving for you with a detailed report.