Delivery exceptions in the modern last mile are so common—and so bewildering to consumers—that FedEx actually has an entire page explaining what the status “delivery exception" mea...
How many logistics businesses have real delivery visibility? Well, it depends a lot on what you mean by visibility. Most businesses can track their trucks easily enough—even if it’...
In a recent survey, respondents were divided: 43% said that the biggest benefit of providing a great customer experience is increased revenue, white 41% said that it was higher cus...
The fact that you’re searching for last mile automation means that you’re already ahead of a big fraction of the competition. It means that you know that the antiquated manual proc...
The thing about driver schedules is that the number of permutations scales exponentially with orders—with 2 stops there’s 2 options, with 4 stops there’s 24 options, and by the tim...
Drivers are the key to effective delivery and logistics management, which means you want to empower them to do their jobs as effectively as possible. That means providing them with...
One of the most vexing questions in the world of logistics and delivery is: where’s my order? By the time someone is asking that question, it probably means that something has alre...
Dispatching drivers and technicians by hand is woefully inefficient. Not only does manual dispatching mean that your team spends inordinate amounts of time printing and handing out...
Last mile software solutions don’t seem like they should be hard to define as a category—but when it comes to finding reliable rankings or reviews from any of the usual suspects (C...
New AI developments are coming down the pike so rapidly that numbers can and do go out of date quite quickly. But two basic facts seem to be pretty clear for the moment: more and m...
To paraphrase a recent excerpt of a new report on AI in logistics that appeared recently in Talking Logistics, “the future of AI in logistics is already here — it’s just not evenly...