Recurring stops and last-minute additions routed smoothly
Your standing orders are always the same — except when they’re not. DispatchTrack gives you calendar-based routing to schedule your regular stops. You can even assign customers to tiers and time windows so your driver arrives with the right goods at the customer’s preferred time.
But what happens when the Last Minute Bistro needs three boxes of tomatoes instead of the usual one? Or things get a bit messy at the assisted living center and they need a full pallet of paper towels? Your standard orders can be updated with the new items in seconds by the DispatchTrack intelligent routing engine. You have to roll with the punches — your food delivery software should too.
Right assets for the load
The DispatchTrack engine takes into account the load, the route and your assets to intelligently assign orders containing a mixture of wet items, dry goods and refrigerated so you make the most efficient use of your truck capacity.
GPS and temperature tracking
DispatchTrack not only knows where your trucks are, it knows the temperature in each of its internal compartments, so heat-sensitive goods stay safe — essential to food delivery logistics.
It integrates that information into the display dashboard so you know where the truck is and whether its reefer compartments are at the right temperature for the load. You get the customer’s full order there, safely and on time, without sending a second truck with last-minute additions or sensitive items.
Chain of custody: the case of the lost lobsters
When the chef’s not there to sign for incoming supplies, doubling back on a precisely timed route is not an option. DispatchTrack has extremely robust proof-of-delivery tools. Drivers can take notes, photos, videos and get signatures, cutting inventory losses. A missing case of live lobsters can take a big bite out of the day’s profits.
Wholesale food delivery solved
Broad-line suppliers, chains, and specialty distributors share incredible challenges. Support different types of customers seamlessly by combining tier ratings and time windows so that chefs get the fresh items they need for mealtimes, markets are stocked for the evening rush and everyone at the hospital gets their pudding for dessert. Happy customers boost your profits, saving time while reducing costs and raising revenue.
The single solution for food delivery logistics
The days of shuffling software, switching from screen to screen to try to get a handle on the day’s deliveries are over. DispatchTrack integrates every aspect of last mile into a single software package. It accepts orders and moves them from incoming order to dock to your customer’s door — and on to automated billing and settlements. Every truck, every route and every delivery come together on the most comprehensive visual display dashboard in the industry. With summary graphics and color coded stop-by-stop displays, it will show you where everything is going according to plan — and where you need to intervene to keep things on track.
For Miami’s ritzy South Beach bistros, crowded cruise ships and hotels throughout the Caribbean and Central America, fresh foods has a name: Freedom Fresh. From its beginnings as a South Florida specialty supplier in 2001, Freedom Fresh has steadily expanded its reach and its breadth. It now delivers to restaurants, hospitals, retirement homes, universities, schools, office buildings, event planners, country clubs, professional sports teams, stadiums, arenas and more in a half-dozen countries.
At each step along the way, more complexity entered the picture. Routing software was purchased to route the trucks. An asset management program was added, then another for telematics and compliance. While each worked after a fashion, as Freedom Fresh expanded, switching from program to program to try to stay on top of deliveries was creating as much chaos as it was solving.
When the potential consequences of a delayed delivery include your customer sailing away from the dock without their order, it became clear what they needed was an integrated application that managed their operations from end to end.
Partnering with DispatchTrack helped Freedom Fresh turn the tables on chaos and turn the corner on timely delivery. The DispatchTrack team worked closely with Freedom Fresh to update their technology stack and pull in the ever-multiplying loose threads hampering deliveries and profits.
Two years later, Freedom Fresh reports they’ve saved $120,000. And in addition to increasing efficiency and lowering costs, the savings in mental wear and tear on their team has enabled them grow even bigger, confident that — whatever the difficulty — they can handle it with help from DispatchTrack.
A Suite of Tools to Streamline Deliveries and Enhance Service
With tools built for every step of the last mile process, perfecting your operation is just a matter of time.
Route Optimization
Perfectly optimized routes calculate the most accurate ETAs — in seconds.
Order Tracker
Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.
Telematics & Compliance
Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.
Strategic Planning
Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.
Customer Communication
Constant real-time text, email and voice between dispatcher, driver and customer.
Self Scheduling
Give customers a sense of control by allowing them to self-schedule based on your optimum routing.
Driver Mobile App
Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.
Pickup Logistics & Contactless
Real-time routing and self-scheduling make pickups painless and contactless possible.
Real Time Visibility
Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.
Billing & Settlement
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Proof of Delivery
Geostamps, installation workflows, photos, videos, notes and signatures document every step of deliveries.
Route Optimization
Perfectly optimized routes calculate the most accurate ETAs — in seconds.
Order Tracker
Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.
Telematics & Compliance
Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.
Strategic Planning
Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.
Customer Communication
Constant real-time text, email and voice between dispatcher, driver and customer.
Self Scheduling
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Driver Mobile App
Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.
Pickup Logistics & Contactless
Real-time routing and self-scheduling make pickups painless and contactless possible.
Real Time Visibility
Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.
Billing & Settlement
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Proof of Delivery
Geostamps, installation workflows, photos, videos, notes and signatures document every step of deliveries.
Route Optimization
Perfectly optimized routes calculate the most accurate ETAs — in seconds.
Order Tracker
Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.
Telematics & Compliance
Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.
Strategic Planning
Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.
Customer Communication
Constant real-time text, email and voice between dispatcher, driver and customer.
Self Scheduling
Give customers a sense of control by allowing them to self-schedule based on your optimum routing.
Driver Mobile App
Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.
Pickup Logistics & Contactless
Real-time routing and self-scheduling make pickups painless and contactless possible.
Real Time Visibility
Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.
Billing & Settlement
DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.
Proof of Delivery
Geostamps, installation workflows, photos, videos, notes and signatures document every step of deliveries.
