Contactless Customer Pickup Automated And Optimized
The demand for contact-free commerce has reached the warehouse, so DispatchTrack created a fully automated contactless pickup experience for your customers.
From the time an order comes in until the customer drives away, DispatchTrack optimizes every step for maximum efficiency for you and maximum convenience — and safety — for your customers.
- Contamination can bring your whole operation to a halt
- Customers need to feel that your process is safe; less safety can mean less business
- Pickups that are not optimized can cause too many customers to come at once and can stress warehouse resources
Our Partners Trust Us
Contactless Pickup Can Be Efficient
Current contactless pickup processes are inefficient and can be unsafe if, after customers order, they have to come inside your facility to initiate the delivery.
Customers may be late, costing you an empty delivery slot and causing them to stack up at reception. DispatchTrack has put its predictive scheduling prowess to work, offering customers a choice of delivery slots that account for your capacity, the time it takes to prep and the size of the merchandise, then guides the customer through a completely contactless — and secure — delivery.
Keep Everyone Safe
Everything is digital, from order in to drive-away, so no one has to come inside your facility. By scheduling deliveries at intervals determined by your capacity and the time it takes to prep and load, you prevent customers stacking up at reception. That keeps your associates safe and your customers feeling secure.
Verify Every Delivery
DispatchTrack communicates directly with your customer on their device and archives every stage of the transaction. They choose their pickup slot online, and that same device has to be used to check in and accept the merchandise. No unverified deliveries or drive-offs.
All on Your Dashboard
As soon as an order is opened, it appears on your dashboard so you can follow it right through to drive-away. You can see upcoming delivery slots, whether the merchandise has been prepped, when the customer checks in, and even photographs to document the delivery.
“The customer experience has been taken to the next level with the tools provided by DispatchTrack.”
— Chris Dyson
Business Development Director, Bob Mills Furniture
Contactless Delivery Solved
The DispatchTrack system makes pickups not only safer, but also much more efficient by keeping customers out of your reception and in their vehicles. It uses information about your warehouse resources and the merchandise ordered to schedule time slots.
Self Schedule Pickup
When a customer places an order, DispatchTrack captures every detail and displays it on your dashboard. The system offers the customer several time slots they can choose for their pickup. The customer picks their time and the order is sequenced for the warehouse.
Warehouse Preps Order
DispatchTrack’s algorithm considers the size of the merchandise, your warehouse staff and loading area capacity, and the time needed to prep the merchandise and load it. When the customer chooses their slot, the system blocks the resources you need to fulfill that order.
Check In Upon Arrival
When the customer arrives, the merchandise is ready to load and an associate is on hand to complete the delivery. Once the customer checks in digitally, they’re guided to the pickup spot where the associate is waiting with the order.
The associate documents the merchandise so that, if it’s later damaged in transit or while unloading, you have a record — including photos — of its condition. All communications are sent to the same phone number so you know the merchandise was delivered to the correct customer. The associate can even add a photo of the vehicle license plate.