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Castel Case Study

"We chose DispatchTrack because it is the best technology partner in the industry. We really appreciate their attention and quality of service, and their application is very intuitive and did not require further training. We have reduced calls and emails by 25%, and the implementation of the track widget allows our clients to monitor their deliveries in real time."

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Building Supplies

Castel has been one of the fastest growing brands in the construction industry in recent years, boasting both national and international growth. With a strong foothold in the Mexican market, they’ve worked hard to build a reputation as a reliable world-class brand.

Today, Castel stands out as a leader in the import and manufacture of porcelain and sanitary wares. With distribution centers located in Spain, the United States, Mexico, China, Guatemala, El Salvador, Costa Rica, Venezuela, Nicaragua, and Honduras, the company is able to serve more than 30 countries—achieving sales figures of more than 12 million square meters of porcelain and 400,000 sanitary products per year.

The Challenge

To keep pace with their exponential growth, Castel saw a need for real-time delivery management software to help them maintain delivery services that lived up to their lofty standards. With more than 1,500 points of sale, they needed a streamlined, scalable way to provide timely information to their customers on delivery schedules, ETAs, and proof of delivery throughout the entire process. 

Our Solution

By teaming up with DispatchTrack, Castel found a partner that could meet their route management and data visualization needs.

Our solution offered:

  • Photos and digital signatures to increase delivery transparency.
  • Real-time order tracking to reduce uncertainty.
  • Direct communication with the Beetrack support team for immediate issue resolution.
  • Software stability and availability at all times
  • Delivery surveys to help improve service over time
  • Direct contact with drivers via in-app chat

The Results

  • Simple and efficient integration
  • Increased customer satisfaction through live customer order tracking via a widget on our web page.
  • Improvements across customer service KPIs

When Castel's team started managing their deliveries with DispatchTrack | Beetrack, they were dispatching 1,900 orders per month. Together, we were able to manage more than 9,800 monthly dispatches, representing a 410% increase in a single year—growth that’s all backed by meaningful increases in service efficiency and customer satisfaction.

"Now that we’re through the chaos of the pandemic, we need to redouble our focus on service. For us, it’s all about the productive delivery—and that’s exactly what we get from DispatchTrack."

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"What DispatchTrack has continued to do to develop their product has been life-changing. The enhancements they’ve made, particularly in notifications, were a game-changer"

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"We’re one of the three major final mile providers that cover the entire United States, and in the critical areas of route optimization and delivery execution, DispatchTrack is our application of choice."

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"SiteOne's aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses."

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See DispatchTrack's Last Mile Delivery Solution in Action