"A good technology partner can go a long way toward easing potential pain points of last mile logistics. From the efficiency of the route, to the ease of the job for delivery workers, to the communication with the customer, a software solutions provider that integrates all of these can provide a more seamless experience for both employees and customers."
Driving Customer Success in the Last Mile
When delivery businesses make promises to their customers—DispatchTrack makes sure they deliver. Check out our case studies to learn how.
More than 2,500 companies around the world rely on us
"Before DispatchTrack, I could never have delegated the routing of the trucks. I wouldn't have had that crucial first 2 hours of the day to devote to overseeing multiple different teams within the company. DispatchTrack has been a pivotal tool for giving time back to our management and saving costs."
"Just the time savings alone from DispatchTrack are huge—you invest an amount of time and you get that back tenfold. Everybody sees this as a good decision. In fact, they ask ‘Why didn’t we do this sooner?'"
"Everybody loves it. The system is transparent, and the drivers know how to use it. It only took a matter of days to get everybody using it, and the team adapted really quickly. DispatchTrack: it just works."
"It says a lot about DispatchTrack that there are larger companies out there trying to emulate them. We’ve been able to improve the level of service that we offer to our customers, and we couldn’t have done it without DispatchTrack."
"DispatchTrack’s pallet scanning makes a faster, more efficient delivery process. We’re extremely happy with the level of partnership DispatchTrack offered to build out and refine this functionality with us."
"The flexibility and customisation of the DispatchTrack platform to the Berry Bros. & Rudd internal processes has been fantastic. We now have visibility and control over our last mile that is enabling us to deliver the superior service our customers deserve. Since implementation almost all our metrics have improved! The support we have received throughout our implementation has been great, and we are now looking forward to working on further enhancements to improve our internal processes even more."
"SiteOne's aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses."
"Before DispatchTrack we were averaging 17 deliveries per vehicle. Today we can make 24 to 26 deliveries per vehicle, making a positive economic impact on Olimpica superstores and helping the environment."
"We chose DispatchTrack because it is the best technology partner in the industry. We really appreciate their attention and quality of service, and their application is very intuitive and did not require further training. We have reduced calls and emails by 25%, and the implementation of the track widget allows our clients to monitor their deliveries in real time."
"DispatchTrack’s routing has helped us to utilize equipment significantly more efficiently. Before adopting their solution, we were totally reliant on the knowledge of dispatchers and drivers. Now, we can actually take on more customers with the same equipment thanks to DispatchTrack."
"What DispatchTrack has continued to do to develop their product has been life-changing. The enhancements they’ve made, particularly in notifications, were a game-changer"
You’re not on your own.
We value our customers and have designed our organization to be true partners in your journey. Our dedicated Customer Success team is prepared to provide a wide range of services to ensure your success with DispatchTrack:
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Implementation & onboarding - Training & retraining
- Guided change management
- Best practices and user guidance
- Recurring check-ins
- Designated Customer Success engagements
- 24x7 Customer support