Building Supplies Delivery Software | Construction Delivery App

Case Study

Customer Service at Scale

How Ferguson Enterprises streamlined delivery and delighted their customers with DispatchTrack

Why change?

Ferguson Enterprises is one of the country’s largest providers of quality plumbing and building supplies—but their on-premises legacy routing technology was making true efficiency and visibility impossible. To meet time windows consistently, they often had to run their trucks at half capacity, and deliveries carried out by 3PLs had to be routed by hand.

How is DispatchTrack helping?

1,100 sales locations adopted DispatchTrack in just 3 months. Now, Ferguson’s 10,000 dispatchers could see all their orders, schedule deliveries, and track delivery statuses all in one place—even for deliveries carried out by 3PLs. The result is that Ferguson has been able to better utilize capacity, consistently delight their customers, and boost their bottom line.

Deliver at the Right Time—Every Time

When job site schedules depend on getting the right parts or equipment at the right time, there’s little room for late—or early—deliveries. Luckily, DispatchTrack’s route optimization capabilities are built to help you keep promises in the face of tight schedules and complex parameters.

Delight your customers with 98% accurate delivery ETAs.
Easily coordinate with job site schedules.
Maximize your delivery capacity.

Learn more about our route optimization tools »

Reduce Return Discrepancies and Loss of Inventory

In an industry where over-ordering is commonplace, managing returns with visibility and efficiency is non-negotiable. With DispatchTrack, every delivery is tracked in real time and documented seamlessly with pictures, notes, and signatures gathered by the driver. In the moment, you can see what’s being delivered and what’s being returned from the comfort of a single dashboard—after the fact, you have a complete chain of custody.

Track each and every delivery in real time.
Document deliveries with pictures, signatures, and notes.
Easily gain visibility into returns.

Learn about our proof of delivery tools »

A mobile device showing how customers can track their deliveries

Keep Customers in the Loop

DispatchTrack’s customer communication tools give you the ability to keep your customers informed and up-to-date via automated calls, texts, and emails—in addition to offering a dedicated real-time order tracking portal for customers. This means your customers can see their delivery ETAs and statuses in real time, so they can work with confidence that you’re on track to keep your delivery promises.

Easily send real-time delivery updates to customers.
Offer live delivery tracking through a branded portal.
Enable 2-way communication with customers.

Learn more about our customer communication features »

Keep Customers Happy—Even with Last Minute Requests

Things move quickly in the construction and building supplies industry. New job site needs arise all the time, which means urgent, last-minute requests from contractors or other customers arise frequently. To keep those customers happy and retain their business, you need to be able to handle those last minute requests in spite of the complexity involved in changing your delivery plans.

Route thousands of stops in seconds.
Adjust routes on the fly.
Shorten delivery lead times.

Learn about our hybrid routing tools »

Eliminate Store/Warehouse Traffic Jams with Pickup Optimization

Businesses that offer store or warehouse pickup options to customers know that getting the process to flow smoothly can be just as difficult as delivery planning. That’s why DispatchTrack offers a dedicated pickup logistics app to ensure shorter wait times, happier associates, and less chaos when offering pickup options to customers.