Building Supplies Delivery Software | Construction Delivery App

Case Study

Customer Service at Scale

With more than a thousand locations and $28 billion in sales, Ferguson Enterprises switched to DispatchTrack to optimize its deliveries. A quick rollout and high adoption rates put Ferguson on the fast track to efficiency and customer satisfaction.

Why change?

Ferguson Enterprises is one of the country’s largest providers of quality plumbing and building supplies—but their on-premises legacy routing technology was making true efficiency and visibility impossible. To meet time windows consistently, they often had to run their trucks at half capacity, and deliveries carried out by 3PLs had to be routed by hand.

How is DispatchTrack helping?

1,100 sales locations adopted DispatchTrack in just 3 months. Now, Ferguson’s 10,000 dispatchers could see all their orders, schedule deliveries, and track delivery statuses all in one place—even for deliveries carried out by 3PLs. Capacity utilization is up and the ability to fulfill last-minute orders is delighting customers, increasing loyalty and boosting the bottom line.

AI-Powered Routing That's Miles Ahead of the Pack

Your customers’ job sites can’t stay on schedule if your deliveries aren’t on time. DispatchTrack’s advanced routing engine uses AI and machine learning to quickly create routes with ETAs your drivers can execute with 98% accuracy. We match the right drivers to the right equipment for the right jobs in a matter of minutes.

Delight your customers with 98% accurate delivery ETAs.
Easily coordinate with job site schedules.
Maximize your delivery capacity—don't run your trucks half-full.

Learn more about our route optimization tools »

Reduced Return Discrepancies with End-to-End Visibility

In an industry where over-ordering is commonplace, managing returns with visibility and efficiency is non-negotiable. With DispatchTrack, every delivery is tracked in real time and documented seamlessly with pictures, notes, and signatures gathered by the driver. In the moment, you can see what’s being delivered and what’s being returned from the comfort of a single dashboard—after the fact, you have a complete chain of custody.

Track each and every delivery in real time.
Document deliveries with pictures, signatures, and notes.
Easily gain visibility into returns.

Learn about our proof of delivery tools »

A mobile device showing how customers can track their deliveries

Industry-Leading Customer Communications

You’ll know exactly where your deliveries are at all times—and so will your customers. DispatchTrack’s robust communications suite enables phone calls, texts and emails, all configurable and automated. Customers receive pre-scheduled notifications, route notifications, and day-of updates. Seamless two-way communications keep customers, drivers and dispatch in sync.

Customers can track their orders online in real time.
Automated delivery notifications with ETAs and route progress.
Customers get an automated CSAT survey.

Learn more about our customer communication features »

An All-In-One Last-Mile Solution

DispatchTrack is a single solution for planning and executing last-mile deliveries from start to finish. There are no separate, disconnected modules. And DispatchTrack integrates smoothly with ERPs, WMS and other systems to ensure data integrity and efficient operations. Deploy across multiple branches and locations quickly, so you begin getting value in weeks, not months.

Scalable to thousands of trucks with no loss of performance.
Smoothly handle last-minute orders.
SaaS-native functionality ensures reliability, security and adaptability.

Learn about our last mile solution »

Pickup Logistics Optimization That Eliminates Parking Lot Traffic Jams

Businesses that offer store or warehouse pickup options to customers know that getting the process to flow smoothly can be just as difficult as delivery planning. That’s why DispatchTrack offers a dedicated pickup logistics app to ensure shorter wait times, happier associates, and less chaos when offering pickup options to customers.