Support

DispatchTrack is proud to offer 24/7 customer support. Whatever you need, we’re here to help—with live product experts available to field your questions and help troubleshoot issues.

Tracking your order?

Check your texts and emails for a tracking link or try contacting your retailer or service provider directly.

LEARN ABOUT ORDER TRACKING

Contact Us

For any support needs—technical or otherwise—feel free to give us a call at 1-866-437 3573 ext 2, email us at support@dispatchtrack.com, or fill out the form, and we’ll get back to you ASAP.

We can help with requests such as:

API documentation
Onboarding support
Provisioning new licenses
New features and upgrades
Software training
Troubleshooting
Systems integration support

A Suite of Tools to Streamline Deliveries and Enhance Service

With tools built for every step of the last mile process, perfecting your operation is just a matter of time.

Route Optimization

Route Optimization

Perfectly optimized routes calculate the most accurate ETAs — in seconds.

Learn more »

Order Tracker

Order Tracker

Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.

Learn more »

Telematics and Compliance

Telematics & Compliance

Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.

Learn more »

Strategic Planning

Strategic Planning

Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.

Learn more »

Customer Communication

Customer Communication

Constant real-time text, email and voice between dispatcher, driver and customer.

Learn more »

Self Scheduling

Self Scheduling

Give customers a sense of control by allowing them to self-schedule based on your optimum routing.

Learn more »

Driver Mobile App

Driver Mobile App

Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.

Learn more »

Pickup Logistics and Contactless

Pickup Logistics & Contactless

Real-time routing and self-scheduling make pickups painless and contactless possible.

Learn more »

Real Time Visibility

Real Time Visibility

Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.

Learn more »

Billing and Settlement

Billing & Settlement

DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.

Learn more »