Connecting the First, Middle, and Last Mile to Boost Productivity
When you’re laser-focused on keeping customers happy and keeping last mile costs in check, it can be easy to lose sight of what’s happening upstream in the supply chain. Which mean...
AI Is Reshaping Last Mile Logistics—But How Do You Actually Implement It?
Satish Natarajan is CEO and Co-Founder of DispatchTrack, a global leader in last mile delivery technology and customer experience. This article originally appeared for the Forbes T...
What to Look for in Distribution Routing Software in 2025
Last mile distribution remains one of the thorniest problems in logistics. Whether you’re trying to get pallets of lumber to busy job sites or delivering cases of beer to big box g...
Do You Still Need Delivery Management Software If You Have a TMS?
A recent study showed that 81% of shippers and logistics service providers viewed transportation management as a competitive advantage, with many of them planning to increase TMS s...
You Don't Need a TMS to Gain Logistics Visibility
Let’s say you’ve just deployed a new ERP system. After pouring your blood, sweat, and tears into an effective deployment with responsible change management, you’re ready to move on...
How Is Driver AI Impacting Last Mile Delivery?
Everyone’s talking about autonomous supply chains and autonomous vehicles powered by AI—and the upshot seems to be that they’re never quite as close to being a reality as we would ...
Gaining Visibility Across the First, Middle, and Last Miles
There’s no getting around the fact that the first mile is changing rapidly. At Amazon, they’ve just opened a robotic first mile fulfillment center where about 1,000 human employees...
5 Ways to Manage Delivery Exceptions More Effectively in the Last Mile
Delivery exceptions in the modern last mile are so common—and so bewildering to consumers—that FedEx actually has an entire page explaining what the status “delivery exception" mea...
What Does Alert-Driven Visibility Mean in Logistics?
How many logistics businesses have real delivery visibility? Well, it depends a lot on what you mean by visibility. Most businesses can track their trucks easily enough—even if it’...
How Do You Leverage Last Mile Technology to Improve Customer Service?
In a recent survey, respondents were divided: 43% said that the biggest benefit of providing a great customer experience is increased revenue, white 41% said that it was higher cus...
5 Ways to (Actually) Reduce Logistics Costs with AI
New AI developments are coming down the pike so rapidly that numbers can and do go out of date quite quickly. But two basic facts seem to be pretty clear for the moment: more and m...