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Joybird Case Study

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"A good technology partner can go a long way toward easing potential pain points of last mile logistics. From the efficiency of the route, to the ease of the job for delivery workers, to the communication with the customer, a software solutions provider that integrates all of these can provide a more seamless experience for both employees and customers."

Spencer Musick

Furniture Today

Country

United States flag United States

Products
Industry

Furniture & Appliance

About Joybird:

Joybird—one of La-Z-Boy’s premiere furniture brands—was founded on the idea that people should never settle when it comes to their home furnishing. Their custom-made and curated furniture is built to meet the demands and unique tastes of their customers, providing a high-quality product that will be enjoyed for a lifetime. 

How Joybird Is Delighting Customers with DispatchTrack:

  • Customer self-scheduling from available options via text and email
  • Confirmation messages the night before delivery with an updated time window
  • Route optimization to ensure efficient stop sequences and accurate delivery ETAs
  • Driver mobile that empowers delivery personnel to provide best-in-class service

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"Now that we’re through the chaos of the pandemic, we need to redouble our focus on service. For us, it’s all about the productive delivery—and that’s exactly what we get from DispatchTrack."

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"It’s pretty astonishing how much call volume DT Agent has eliminated. What used to take six of us at 8 a.m. now only takes one or two people—and the customer gets a better, faster response."

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"Nobody wants to talk on the phone. Customers prefer to text or chat, and DT Agent makes that possible. It’s faster for them and more efficient for us."

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"Most of the messages we were getting were simple things like, ‘What time is my delivery?’ or ‘Are you on your way? They weren’t hard questions, but they were slowing us down and we needed to respond to our valued customers."

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See DispatchTrack's Last Mile Delivery Solution in Action