Furniture & Appliance
Joybird Case Study
Joybird—one of La-Z-Boy’s premiere furniture brands—was founded on the idea that people should never settle when it comes to their home furnishing. Their custom-made and curated furniture is built to meet the demands and unique tastes of their customers, providing a high-quality product that will be enjoyed for a lifetime.
“A good technology partner can go a long way toward easing potential pain points of last mile logistics. From the efficiency of the route, to the ease of the job for delivery workers, to the communication with the customer, a software solutions provider that integrates all of these can provide a more seamless experience for both employees and customers.”
Spencer Musick
Furniture Today
About Joybird:
Joybird—one of La-Z-Boy’s premiere furniture brands—was founded on the idea that people should never settle when it comes to their home furnishing. Their custom-made and curated furniture is built to meet the demands and unique tastes of their customers, providing a high-quality product that will be enjoyed for a lifetime.
How Joybird Is Delighting Customers with DispatchTrack:
- Customer self-scheduling from available options via text and email
- Confirmation messages the night before delivery with an updated time window
- Route optimization to ensure efficient stop sequences and accurate delivery ETAs
- Driver mobile that empowers delivery personnel to provide best-in-class service