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Joybird Case Study

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"A good technology partner can go a long way toward easing potential pain points of last mile logistics. From the efficiency of the route, to the ease of the job for delivery workers, to the communication with the customer, a software solutions provider that integrates all of these can provide a more seamless experience for both employees and customers."

Spencer Musick

Furniture Today

Country

United States flag United States

Products
Industry

Furniture & Appliance

About Joybird:

Joybird—one of La-Z-Boy’s premiere furniture brands—was founded on the idea that people should never settle when it comes to their home furnishing. Their custom-made and curated furniture is built to meet the demands and unique tastes of their customers, providing a high-quality product that will be enjoyed for a lifetime. 

How Joybird Is Delighting Customers with DispatchTrack:

  • Customer self-scheduling from available options via text and email
  • Confirmation messages the night before delivery with an updated time window
  • Route optimization to ensure efficient stop sequences and accurate delivery ETAs
  • Driver mobile that empowers delivery personnel to provide best-in-class service

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"Furniture Village strives to make its name synonymous with “quality” all across the UK. DispatchTrack helps us extend that promise into the delivery experience—and beyond—by empowering us to optimise routes, communicate with customers, and boost visibility."

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"Thanks to DispatchTrack, Edimca has total control of our delivery times."

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"Before DispatchTrack, I could never have delegated the routing of the trucks. I wouldn't have had that crucial first 2 hours of the day to devote to overseeing multiple different teams within the company. DispatchTrack has been a pivotal tool for giving time back to our management and saving costs."

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"Now that we’re through the chaos of the pandemic, we need to redouble our focus on service. For us, it’s all about the productive delivery—and that’s exactly what we get from DispatchTrack."

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See DispatchTrack's Last Mile Delivery Solution in Action