Transparency
When you communicate accurately, your customer knows where your truck is and when to expect the delivery. That puts the customer in control of their schedule and moves you up on their list of preferred carriers.
Relaxed Customers
Anxiety — whether it’s over a retail appliance delivery or a load of sheetrock for a high-rise — is a natural part of the delivery process for customers. Giving them visibility into the delivery reduces that anxiety.
Recognition
A smooth delivery process that starts with an accurate ETA and ends with on-time delivery makes it obvious that you’re doing a good job. Customers and clients recognize the quality of service, validating their choice of carrier and spurring recommendations.
When an order enters DispatchTrack, the system sends a message to the customer, letting them know their order is ready and asking them to schedule a delivery window. The customer is prompted to click on a link and is shown several options calculated to optimize your capacity.
The customer self-schedules by choosing an option. The options aren’t just “holes” in your schedule: DispatchTrack intelligently calculates windows based on the customer’s location, existing routes, and your capacity. Customers get the earliest possible windows and your fleet is level loaded. Automatically.
The day of the delivery, the system sends a message reminding the customer of their delivery window and letting them know when the truck has left the warehouse. Customers can check the truck’s progress on a continuously updated online map.
When the truck is one stop away (or another pre-delivery interval that can be set by the driver), the DispatchTrack automatically alerts the customer of the impending delivery. The confidence inspired by hitting windows reliably time and again makes customers feel they’re in control.
