Big and Bulky Done Right
Accurate communication from dock to door makes your service more transparent, building trust in customers and clients.
When customers know the details — the delivery window, when the goods leave the warehouse, where they are on their route — they’re more comfortable and feel like they have more control. Especially for items that are big, bulky and time sensitive, accurate delivery updates can mean the difference between a customer who’s on edge and one who’s relaxed and easier to satisfy when you arrive.
Our Partners Trust Us
Better Communication Builds Trust
DispatchTrack has a proven process for accurately predicting delivery windows and a robust platform that keeps customer and client informed every step of the way. Knowing when your deliveries will arrive and hitting those windows consistently elevates your service and builds trust among customers and clients.
“I like partnering with DispatchTrack because they are constantly looking at ways to improve the client experience.”
Joshua L Hudson
CEO, Hudson's Furniture
Automated Last Mile Communications
Because DispatchTrack sits in the center of your operation, it integrates the delivery process from end to end, using machine learning to accurately predict ETAs and keep everyone informed through push messaging. For customers, this means accurate, reliable communication they can use to keep a worksite humming or make sure they’re at home to accept that new refrigerator.
Keeping Customers Informed From Dock To Door
When an order is ready to be scheduled, DispatchTrack sends a pre-routing message to the customer, letting them confirm that their prospective delivery date works for them. Once the order has been routed, the system sends a schedule confirmation with an ETA and other delivery data. The system also supports customer self-scheduling of deliveries.
Live delivery updates
The day of the delivery, the system sends a message reminding the customer of their delivery window and letting them know when the truck has left the warehouse. When the truck is one stop away, DispatchTrack automatically alerts the customer. The confidence inspired by hitting windows reliably time and again makes customers feel they’re in control.
Real-time delivery tracking
Throughout the entire delivery process, customers can check on the status of their deliveries, track ETAs, and even see where the driver is on their route—all from their own dedicated tracking portal. This portal can be customized with your branding to ensure an elevated delivery experience that will keep customers coming back.
Following the delivery, DispatchTrack sends a survey to the customer, so you can track feedback and measure your CSAT scores over time. We also enable you to send delivery receipts directly to customers that include photo proof of delivery captured while the delivery team is on-site.