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DispatchTrack Newsroom

 

The logistics industry is moving fast and we are keeping pace with it.  DispatchTrack keeps a keen eye on trends, emerging technologies, and industry innovation that impact our customers. Visit this space often as we share what is top of mind for us.

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DispatchTrack Enhances 3PL Partnerships for ABC Warehouse, Safeguarding Six-Decade Legacy

Michigan-based retailer leveraged DispatchTrack's logistics prowess to restore delivery standards and protect brand reputation across 47 retail locations CAMPBELL, CA – May 28, 2025 – When ABC Warehouse—a trusted name in appliances, furniture, electronics, and home goods for over six decades—realized that declining service provided by their 3PL partners was putting the company's reputation at risk, they turned to DispatchTrack to regain control over deliveries.

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New AI-Enabled DT Agent Powers Smarter, More Satisfying Deliveries

Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.

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Security Certifications Make DispatchTrack Delivery Software Enterprise Ready

Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last-mile delivery solutions, is both SOC2 and HIPAA certified, meeting the highest security compliance standards for enterprise grade software. While the company has long been SOC2 certified, its new HIPAA certification goes a step further, assuring businesses that provide medications and medical supplies their deliveries comply with HIPAA privacy rules as required by law.

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Merit Foods Tames Daily Distribution Chaos With AI-Powered Planning

Campbell, CA – January 23, 2025 – For food distributors, deliveries that are fast, fresh, and accurate are mandatory. Meeting those standards for customers ranging from roadside food trucks to supermarkets is complicated by the daily hurdles of last-minute orders, special requests, traffic, and backhauls. Bailey Buick, Marketing Manager for Merit Foods, reported they tamed the chaos by moving the company from its manual routing roots to the advanced tech offered by DispatchTrack. The move not only solved many of the company's distribution challenges, but Merit fully embraced its cutting edge AI-powered features to revolutionize internal processes, making Merit DispatchTrack's Hero Customer for January.

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Metal Sales Manufacturing’s Lee Ann Snyder Simplifies the Complex in Building Materials Distribution

Campbell, CA – December 14, 2024 – Meeting the needs of construction projects nationwide requires more than just delivering materials—it’s about precise planning, efficient routing, and seamless on-site execution. Lee Ann Snyder, Business Process Specialist at Metal Sales Manufacturing, has become a standout in this arena. As DispatchTrack’s Hero Customer for December, Lee Ann demonstrates how metal distribution can be transformed with advanced yet easy to use technology.

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DispatchTrack Named Preferred Vendor for UniPro Foodservice, Providing Leading Last Mile Delivery Solutions for its 450+ Members

Campbell, CA – November 15, 2024 – DispatchTrack, the global leader in last mile delivery optimization software, is proud to announce its designation as the preferred vendor for members of UniPro, the largest foodservice distribution cooperative in the United States. This partnership underscores DispatchTrack’s commitment to providing UniPro’s members with innovative and food distribution specific solutions designed to enhance accuracy, efficiency, and customer satisfaction in the food delivery industry.

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Tech Helps Sherman’s Create A Winning Experience

Campbell, CA – November 13, 2024 – For independent home goods retailers, beating the big box stores isn’t easy, but Kayla Hopple, Marketing Manager for Illinois-based Sherman’s, has found a formula: heart, hustle and advanced tech tools.

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