For more than 25 years, Spirit Logistics Network has been a distribution partner that clients can count on to develop and execute the right solutions for their businesses. From their corporate headquarters in New Jersey, they provide outsourced supply chain logistics solutions for national, regional, and local companies, with a specialty in delivering appliances and home furnishings.
The Challenge: Efficiently Meeting Client Requirements
For more than 25 years, Spirit Logistics Network has been a distribution partner that clients can count on to develop and execute the right solutions for their businesses. From their corporate headquarters in New Jersey, they provide supply chain logistics solutions for national, regional, and local companies, with a specialty in delivering appliances and home furnishings.
In order to provide the best possible service to their customers, they need to be adaptable with how they integrate with their clients’ needs—but their existing on-premise last mile delivery software wasn’t cutting it. They needed to find a solution that was easy to use, easy to integrate, and flexible enough to work with diverse technology stacks.
That’s where DispatchTrack came in.
The Solution: A Strong Last Mile Technology Partnership
By partnering with DispatchTrack, Spirit Logistics Network was able to modernize and digitize their last mile processes. They moved from on-premise last mile software to a cloud-based solution that integrated more easily with their middleware.
DispatchTrack’s solution offered:
- Smarter, faster route optimization
- Customer communications that could be customized for their clients’ brands
- Automated billing and settlement for some clients
- Live delivery tracking for customers
DispatchTrack also offered the level of partnership that Spirit Logistics Network needed in order to maintain strong relationships with their customers, working closely with Spirit and their largest customer to ensure compatibility with the company’s delivery reservation system.
The Results: Better Last Mile Performance, Happier Clients
When Spirit implemented DispatchTrack, they found that it was easier to use and more efficient than their previous solution. Not only were they able to cut down the number of routers needed to optimize routes across their network, they were also able to increase their on-time performance by more easily setting accurate time windows. This enabled workers out in the field to focus on providing a great experience to customers.
The end result was improved last mile delivery efficiency and increased flexibility for meeting clients’ requirements and sustaining strong relationships—all of which has been a recipe for growth.
- Improved on-time performance thanks to smarter routing and configurable time windows
- Improved customer satisfaction scores via increase on-time performance
- Greater efficiency when commingling orders from different clients
- Faster, smarter routing with fewer route planners
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