Furniture & Appliance
American Furniture Warehouse Case Study
AFW has been offering the best prices and widest selection of furniture and home decor since 1975. They’ve been a DispatchTrack customer since 2013. We helped them to supercharges growth by boosting customer focus.
“DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer.”
Tony Mitchell
Warehouse General Manager at American Furniture Warehouse
AFW has been offering the best prices and widest selection of furniture and home decor since 1975. They’ve been a DispatchTrack customer since 2013. We helped them to supercharges growth by boosting customer focus.
Why Change?
- Delivering exceptional customer service drives the company.
- But no tools existed to update customers.
- Existing routing software was inflexible and difficult to use.
How Is DispatchTrack Helping?
- Automated alerts keep customers informed.
- Live customer order tracking further streamlines customer experience.
- Real time visibility enables proactive customer service on day of delivery.