American Furniture Warehouse Case Study

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"DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer."

Tony Mitchell

Warehouse General Manager at American Furniture Warehouse

Country

United States

Products

Industry

Furniture & Appliance

AFW has been offering the best prices and widest selection of furniture and home decor since 1975. They’ve been a DispatchTrack customer since 2013. We helped them to supercharges growth by boosting customer focus.

Why Change?

Delivering exceptional customer service drives the company.
But no tools existed to update customers.
Existing routing software was inflexible and difficult to use.

How Is DispatchTrack Helping?

Automated alerts keep customers informed.
Live customer order tracking further streamlines customer experience.
Real time visibility enables proactive customer service on day of delivery.

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"Furniture Village strives to make its name synonymous with “quality” all across the UK. DispatchTrack helps us extend that promise into the delivery experience—and beyond—by empowering us to optimise routes, communicate with customers, and boost visibility."

"At ProMed, our top priority is giving our customers what they need to succeed—and that’s exactly what DispatchTrack empowers us to do. The DispatchTrack platform has helped us speed up routing, improve visibility across our deliveries, boost connectivity with drivers in the field, and offer a world-class delivery experience to our customers. The effect is a total digital transformation of our last mile deliveries"

"Thanks to DispatchTrack, Edimca has total control of our delivery times."

"Now that we’re through the chaos of the pandemic, we need to redouble our focus on service. For us, it’s all about the productive delivery—and that’s exactly what we get from DispatchTrack."