The Challenge: Manual Routing. Floods of ETA calls
Appliance Parts Distributors (APD), a family-run operation serving the Bay Area’s multifamily housing market, faced persistent delivery challenges. With 15 trucks on the road, APD relied on outdated routing tools that demanded manual input and frequent oversight. Delivery windows were unclear, communication with customers was inconsistent, and the team had no real-time visibility into fleet activity—leading to inefficiencies and missed opportunities to scale.
The Solution: An intuitive platform that streamlined routing and customer communication
APD turned to DispatchTrack to simplify routing and enhance delivery execution. With a drag-and-drop calendar view and an intuitive routing engine, the team could plan routes in minutes and make adjustments on the fly. The mobile app and proof-of-delivery features gave drivers the tools to stay compliant and efficient at every stop, while real-time tracking enabled faster issue resolution. Automated customer notifications—sent the night before delivery—virtually eliminated the flood of ETA calls from customers.
The Results: Faster routes, fewer calls, and scalable growth
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50% increase in route density, from 10 to 15 stops per truck
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90% reduction in inbound ETA calls, easing pressure on APD’s counter staff
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Improved on-site service through real-time visibility and mobile access to stop-level details
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Scalable routing workflows that grow with the business—no reimplementation required
“Routing used to be time-consuming and frustrating. Now it’s one of the easiest parts of our day. Every update just makes it better.”
— Brandon DeFazio, Operations Lead, APD
