About the Customer
Simple Home Plus is a family-owned furniture retailer that has served its local community for over 30 years. Known for personalized service and a strong commitment to customer satisfaction, the company has steadily grown its retail presence while maintaining a focus on delivering quality home furnishings.
The Challenge
As Simple Home Plus expanded, the disconnect between its point-of-sale system and delivery operations became increasingly difficult to manage. Despite adopting STORIS for sales and inventory, the team still relied on manual coordination for scheduling and customer communication. Orders weren’t always synced between systems, leading to missed updates, delivery errors, and a high volume of “where’s my order?” calls.
The Solution
To create a seamless end-to-end experience, Simple Home Plus partnered with DispatchTrack and became a beta user of its STORIS integration. Now, when an order is placed, the customer is automatically sent a link to select a delivery time through the STORIS calendar. That selection flows directly into DispatchTrack for routing and real-time communication.
Key touchpoints in the new workflow include:
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Customer self-scheduling via automated STORIS link
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Delivery routing and updates managed in DispatchTrack
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Real-time text and tracking notifications
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Integration with Podium for centralized customer messaging
This tightly connected system reduced the need for manual work and ensured customers stayed informed throughout the delivery journey.
Results at a Glance
✅ Major drop in customer calls asking for delivery status
✅ Fewer missed deliveries due to real-time syncing
✅ Stronger customer experience despite team changes
✅ Improved employee productivity with fewer manual tasks
Looking Ahead
With DispatchTrack and STORIS fully integrated, Simple Home Plus is exploring additional features like AI-powered delivery assistants and voice-guided tools for drivers—setting the stage for even more consistency, speed, and satisfaction in the last mile.
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