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IDI Distributors

Bryce Shively Profile PIc
"DispatchTrack had a solution that checked all the boxes for the issues we were facing. By getting all of our locations on the same platform, we're able to standardize the process and how we do things. And it was a super smooth rollout. You almost didn’t know we had done it."
Country

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Products

Industry

Building Supplies

The Challenge: From Paper-Based Processes to Digital Delivery Excellence

IDI Distributors is one of the leading wholesale insulation distributors in the U.S., with a 40+ year legacy of putting the customer first. With 66 locations nationwide, they pride themselves on ensuring that contractors have access to the widest range of insulation products—from trusted global brands—delivered reliably and on time.

After successfully implementing a new ERP system, IDI recognized an opportunity to digitize and optimize their last mile logistics. At the time, they were still relying on paper forms, spreadsheets, and whiteboards to manage deliveries, pickups, and returns—along with paper-based proof of service. This led to inefficiencies and limited visibility into their fleet operations, especially across a mix of owned and 3PL trucks.

They needed a better way to manage delivery operations—and DispatchTrack provided the answer.

The Solution: Digital Transformation and Seamless Standardization

By partnering with DispatchTrack, IDI was able to quickly and efficiently roll out a unified delivery management platform across all 66 locations in just two months. With a structured change management strategy and seamless ERP integration, DispatchTrack helped bring new levels of consistency, visibility, and control to IDI’s logistics operations.

Key capabilities included:

  • Calendar-based scheduling, route optimization, and easy dispatching

  • Mobile app for digital proof of service and DOT-compliant chain of custody

  • Automated customer notifications before, during, and after deliveries

  • Real-time delivery visibility with alert-driven insights

  • Powerful reporting and analytics to drive continuous improvement

The Results: Faster Routes, Better Visibility, Stronger Operations

DispatchTrack helped IDI achieve their goals of:

  • Digitizing and standardizing last mile operations across 66 locations

  • Increasing route efficiency in significantly less time

  • Eliminating manual paperwork and paper-based processes

  • Enhancing service across customer deliveries, pickups, and returns

  • Improving fleet management for both owned and third-party trucks

With DispatchTrack, IDI has laid the foundation for scalable, efficient logistics that support their continued growth and commitment to customer service excellence.


"The flexibility and customisation of the DispatchTrack platform to the Berry Bros. & Rudd internal processes has been fantastic. We now have visibility and control over our last mile that is enabling us to deliver the superior service our customers deserve. Since implementation almost all our metrics have improved! The support we have received throughout our implementation has been great, and we are now looking forward to working on further enhancements to improve our internal processes even more."

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"With DispatchTrack, all the information is right there. We can add stops, deliveries, and pickups to a route on the road instead of having to call the driver—reducing time on the phone for both the transportation department and driver. Between GeoTab integration, asset management functionality, and the driver behavior app, we can easily track exceptions and communicate with the driver in real time. DispatchTrack has helped us save more than $120,000 in 2 years—and that’s before we even put a number on the time savings..."

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"Before DispatchTrack, we had no real control over how our brand was represented at the final step to the customer. Now, with DispatchTrack’s routing and mobile solutions, we can see exactly what's happening in real time, ensure compliance with our standards, and intervene immediately if needed. It’s been a night and day difference—and it’s helping us protect the legacy we’ve built over the past 60 years."

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"For those of you who know me and the Pulse team – you know that data is king. Making real-time, informed decisions is what sets us apart. We’re the best in the business, but we don’t get there alone. DispatchTrack has been a game-changer and game-creator in our growth, delivering custom solutions and unmatched adaptability."

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See DispatchTrack's Last Mile Delivery Solution in Action