The Challenge: From Paper-Based Processes to Digital Delivery Excellence
IDI Distributors is one of the leading wholesale insulation distributors in the U.S., with a 40+ year legacy of putting the customer first. With 66 locations nationwide, they pride themselves on ensuring that contractors have access to the widest range of insulation products—from trusted global brands—delivered reliably and on time.
After successfully implementing a new ERP system, IDI recognized an opportunity to digitize and optimize their last mile logistics. At the time, they were still relying on paper forms, spreadsheets, and whiteboards to manage deliveries, pickups, and returns—along with paper-based proof of service. This led to inefficiencies and limited visibility into their fleet operations, especially across a mix of owned and 3PL trucks.
They needed a better way to manage delivery operations—and DispatchTrack provided the answer.
The Solution: Digital Transformation and Seamless Standardization
By partnering with DispatchTrack, IDI was able to quickly and efficiently roll out a unified delivery management platform across all 66 locations in just two months. With a structured change management strategy and seamless ERP integration, DispatchTrack helped bring new levels of consistency, visibility, and control to IDI’s logistics operations.
Key capabilities included:
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Calendar-based scheduling, route optimization, and easy dispatching
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Mobile app for digital proof of service and DOT-compliant chain of custody
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Automated customer notifications before, during, and after deliveries
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Real-time delivery visibility with alert-driven insights
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Powerful reporting and analytics to drive continuous improvement
The Results: Faster Routes, Better Visibility, Stronger Operations
DispatchTrack helped IDI achieve their goals of:
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Digitizing and standardizing last mile operations across 66 locations
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Increasing route efficiency in significantly less time
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Eliminating manual paperwork and paper-based processes
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Enhancing service across customer deliveries, pickups, and returns
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Improving fleet management for both owned and third-party trucks
With DispatchTrack, IDI has laid the foundation for scalable, efficient logistics that support their continued growth and commitment to customer service excellence.
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