Driver AI: Industry First Voice Assistant Brings Real-Time AI to Delivery Drivers
One-of-a-kind mobile technology empowers drivers with AI-generated voice guidance for the last 50 feet, improving efficiency and customer satisfaction
Delivering Innovation at the Speed of Business: DispatchTrack Releases New Capabilities
A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
New AI-Enabled DT Agent Powers Smarter, More Satisfying Deliveries
Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
DispatchTrack Announces Warehouse Management and Site Assessment Enhancements to Elevate Customer Experience
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
DispatchTrack Keeps Foothill Appliances Moving at the Speed of Customer Expectations
Campbell, CA — February 27, 2025 – For Foothill Appliance office manager Sarah Barnes, keeping customers informed, scheduled and happy was time consuming and difficult. It required manually making phone calls at closing time each day to confirm the next day's appointments and move delivery windows.
Delivering Innovation at the Speed of Business: DispatchTrack Releases New Capabilities
A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
New AI-Enabled DT Agent Powers Smarter, More Satisfying Deliveries
Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
DispatchTrack Announces Warehouse Management and Site Assessment Enhancements to Elevate Customer Experience
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
DispatchTrack Keeps Foothill Appliances Moving at the Speed of Customer Expectations
Campbell, CA — February 27, 2025 – For Foothill Appliance office manager Sarah Barnes, keeping customers informed, scheduled and happy was time consuming and difficult. It required manually making phone calls at closing time each day to confirm the next day's appointments and move delivery windows.
Security Certifications Make DispatchTrack Delivery Software Enterprise Ready
Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last-mile delivery solutions, is both SOC2 and HIPAA certified, meeting the highest security compliance standards for enterprise grade software. While the company has long been SOC2 certified, its new HIPAA certification goes a step further, assuring businesses that provide medications and medical supplies their deliveries comply with HIPAA privacy rules as required by law.
DispatchTrack and Podium Integration Creates Seamless Customer Experience for Retailers
Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last mile delivery software, has created an integration with Podium that provides a unified solution combining DispatchTrack’s best-in-class delivery management tools with Podium’s AI-based customer engagement capabilities to delight customers from point of purchase to final delivery.
Merit Foods Tames Daily Distribution Chaos With AI-Powered Planning
Campbell, CA – January 23, 2025 – For food distributors, deliveries that are fast, fresh, and accurate are mandatory. Meeting those standards for customers ranging from roadside food trucks to supermarkets is complicated by the daily hurdles of last-minute orders, special requests, traffic, and backhauls. Bailey Buick, Marketing Manager for Merit Foods, reported they tamed the chaos by moving the company from its manual routing roots to the advanced tech offered by DispatchTrack. The move not only solved many of the company's distribution challenges, but Merit fully embraced its cutting edge AI-powered features to revolutionize internal processes, making Merit DispatchTrack's Hero Customer for January.
Metal Sales Manufacturing’s Lee Ann Snyder Simplifies the Complex in Building Materials Distribution
Campbell, CA – December 14, 2024 – Meeting the needs of construction projects nationwide requires more than just delivering materials—it’s about precise planning, efficient routing, and seamless on-site execution. Lee Ann Snyder, Business Process Specialist at Metal Sales Manufacturing, has become a standout in this arena. As DispatchTrack’s Hero Customer for December, Lee Ann demonstrates how metal distribution can be transformed with advanced yet easy to use technology.
DispatchTrack Named Preferred Vendor for UniPro Foodservice, Providing Leading Last Mile Delivery Solutions for its 450+ Members
Campbell, CA – November 15, 2024 – DispatchTrack, the global leader in last mile delivery optimization software, is proud to announce its designation as the preferred vendor for members of UniPro, the largest foodservice distribution cooperative in the United States. This partnership underscores DispatchTrack’s commitment to providing UniPro’s members with innovative and food distribution specific solutions designed to enhance accuracy, efficiency, and customer satisfaction in the food delivery industry.
Tech Helps Sherman’s Create A Winning Experience
Campbell, CA – November 13, 2024 – For independent home goods retailers, beating the big box stores isn’t easy, but Kayla Hopple, Marketing Manager for Illinois-based Sherman’s, has found a formula: heart, hustle and advanced tech tools.
DispatchTrack Announces Partnership with STORIS and Podium to Streamline Last Mile Delivery Experiences in Furniture
New integrations between the platforms enable a connected scheduling, rescheduling, and customer communication experience.