CAMPBELL, CA – June 9, 2025 – DispatchTrack, the global leader in last mile delivery and service execution technology, is proud to announce its partnership with ServeCo North America, bringing a new level of visibility, speed, and consistency to furniture care and repair services.
This collaboration goes beyond the delivery—it’s about helping customers enjoy their furniture for the entire duration of its life.
“Furniture delivery is just the beginning,” said Bob Bauer, VP of Sales at DispatchTrack.
“By combining ServeCo’s deep expertise in service and repair with DispatchTrack’s proven route optimization and service execution technology, we’re enabling on-site technicians to arrive promptly, communicate better, and deliver high-quality experiences that reflect the brand’s promise.”
By integrating with ServeCo Repair™ and the ServeCo Software 2.0 platform, DispatchTrack brings:
- Optimized routing for furniture technicians
- Real-time technician tracking and ETAs
- Intelligent appointment scheduling across all parties
- Seamless post-service communication and feedback collection
The result: fewer delays, better service experiences, and more satisfied customers—long after the delivery truck drives away.
“At DispatchTrack, we’ve always believed in powering the full delivery journey,” Bauer added. “Now, we’re proud to extend that philosophy into service and repair, empowering furniture retailers and service providers to stay connected with their customers long after the box is opened.”
For more information about DispatchTrack or to schedule a demonstration, visit https://www.dispatchtrack.com/product-tour-videos and follow DispatchTrack on LinkedIn and X.
Dan Shim is available to discuss how technology improves customer experience. Contact Dan Shim, dan@dispatchtrack.com.
About ServeCo
At ServeCo North America, we're your trusted partner in comprehensive service solutions. Since our formation in 2015, we've united industry-leading companies to become the single-source provider you can count on. With over three decades of experience, we empower manufacturers and retailers in the sleep and home furnishings sector through our suite of services, from extended warranties to customer loyalty programs.
- Protection - Industry leading coverage
- Service - Expert on-site cleaning and repair
- Loyalty - Programs that keep your customers
- Innovation - Forward-thinking solutions for retail
