One-of-a-kind mobile technology empowers drivers with AI-generated voice guidance for the last 50 feet, improving efficiency and customer satisfaction
A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
Enables multimedia notifications to end customers, more seamless exception management via streamlined two-way customer messaging, and custom one-off delivery alerts
The 2023 Last Mile Holiday Perspective signals a mixed business outlook among supply chain leaders; Threats of extreme weather spark heavy concern; Investments in new tech remain steady
London – 13th December, 2023 DispatchTrack, the global leader in last mile delivery solutions, today announces a record number of new client wins in 2023 as part of their continued growth strategy in EMEA and APAC. This achievement comes against a backdrop of economic uncertainty, making it even more significant. The team have successfully onboarded over 20 new clients including Hillarys Blinds, Sussex Beds, Gillies, and Housing Units in the UK as well as BE Campbell and All Purpose Transport in Australia, and Riverlea in New Zealand. These retailers and delivery service providers all turned to DispatchTrack to transform their last mile delivery and provide a greater experience to their customers. Stuart Gall, IT Manager at Gillies said; “We are delighted to be working with DispatchTrack. The service was implemented quickly and the support team were very efficient, which is key when operating in a fast-paced environment. Moving from a traditional paper-based system to a solution like DispatchTrack, we have not only streamlined our internal procedures but we have raised our overall customer service on this side of the business to a whole new level. We are already exploring options on how we can utilise DispatchTrack in other areas of our business.” Mitch Devine, Group Delivery Manager at All Purpose Transport added; “The real time visibility we get of our fleet's progress since deploying DispatchTrack has given us greater insight into the status of our deliveries. We have not only improved the communication for our customers’ customers through better text notifications, but also significantly improved functionality with features such as customer self scheduling for delivery reservations.” Alex Buckley, General Manager, who heads up the DispatchTrack teams across EMEA and APAC said; “We are delighted to be welcoming so many new clients and continuing to expand our geographic reach. Despite economic uncertainty we have seen a huge demand for change in how brands and 3PL’s view their delivery operation. Our growth is testament to how easily deliveries can be transformed, along with the cost savings and benefits to the environment.” For media enquiries please contact Harriet Fletcher on +44 (0) 7803 728 481 or email harriet.fletcher@dispatchtrack.com About DispatchTrack DispatchTrack is the global leader in last mile delivery solutions, helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack's scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we're constantly innovating to improve performance and better serve our 2,500+ global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver. You can follow DispatchTrack on LinkedIn and Twitter.
This award honors female supply chain leaders and executives whose accomplishments, mentorship and examples set a foundation for women in all levels of a company's supply chain network CAMPBELL, Calif., Oct. 5, 2023 /PRNewswire/ -- Food Logistics, the only publication exclusively dedicated to covering the movement of product through the global cold food supply chain, and Supply & Demand Chain Executive, the only publication covering the entire global supply chain, named Shailu Satish, DispatchTrack co-founder and COO, as one of the winners of this year's Women in Supply Chain Award, which honors female supply chain leaders and executives whose accomplishments, mentorship and examples set a foundation for women in all levels of a company's supply chain network. "I'm honored to be recognized by Food Logistics and Supply & Demand Chain Executive with this award for the second year in a row and to be among such an impressive group of women leading the industry forward," said Satish. "Last mile delivery can be extremely challenging and very expensive if you get it wrong – especially for food and beverage distributors. We're proud to help our customers get food and beverage delivery right by ensuring deliveries are always made on time while also improving cost efficiencies." "This year, we received over 400 submissions, the highest amount of applications not only for this award, but also for all of our awards. What's more, 118 of those applications were submitted by male counterparts, nominating their boss, co-worker or associate. Last year, that figure was just at 75. Also this year, 39 women self-nominated, a tremendous uptick from last year's award, which just saw 12 self-nominations. This shows progress. This shows hope that one day, we won't need an award like this because men and women in the supply chain will be equal," says Marina Mayer, Editor-in-Chief of Food Logistics and Supply & Demand Chain Executive. "While there's still more work to be done, what we're doing is working. From truck drivers to CEOs, what these winners are doing matters to the future of all supply chains." "Women have been making a significant impact in supply chain management, contributing to the growth and innovation of the supply chain industry. As more women join the supply chain workforce, they bring diverse perspectives that can help address complex supply chain problems and improve global supply chain operations. It is important that we empower, recognize and elevate these achievements through initiatives like the Women in Supply Chain Award, as seen through the overwhelming response. Congratulations to all the winners, those who nominated others and the bravery of those who nominated themselves," adds Sarah Barnes-Humphrey, founder of Let's Talk Supply Chain podcast and Blended Pledge project, both exclusive sponsors of the Women in Supply Chain award. Go to https://foodl.me/fdx1zi to view the full list of winners. Recipients will be honored at this year's Women in Supply Chain Forum, set to take place Nov. 14-15, 2023 in Atlanta. Go to www.WomenInSupplyChainForum.com to register and learn more. About Food Logistics and Supply & Demand Chain Executive Food Logistics reaches more than 26,000 supply chain executives in the global food and beverage industries, including executives in the food sector (growers, producers, manufacturers, wholesalers and grocers) and the logistics section (transportation, warehousing, distribution, software and technology) who share a mutual interest in the operations and business aspects of the global cold food supply chain. Supply & Demand Chain Executive is the only supply chain publication covering the entire global supply chain, focusing on trucking, warehousing, packaging, procurement, risk management, professional development and more. Food Logistics and Supply & Demand Chain Executive also operate SCN Summit and Women in Supply Chain Forum. Go to www.FoodLogistics.com and www.SDCExec.com to learn more. About DispatchTrack DispatchTrack is the global leader in last mile delivery solutions, helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack's scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we're constantly innovating to improve performance and better serve our 2,500+ global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver. You can follow DispatchTrack on LinkedIn and Twitter.
CAMPBELL, Calif. , March 16, 2023 /PRNewswire/ -- DispatchTrack , the global leader in last mile delivery solutions, was selected by medical supply distributor, Professional Medical, Inc. (ProMed), to transform the company's last mile delivery operations. Now on DispatchTrack's AI-powered last mile delivery platform, ProMed has streamlined its delivery process by automating route optimization for more efficient routes. As a result, the routing time of more than 250 deliveries per day across 10 service units was immediately reduced by more than 50%.
Campbell, CA – January 26, 2023 — DispatchTrack, the global leader in last mile delivery solutions, today announced it has appointed Jeff Williams, an operating partner at Bain Capital Ventures, to its board. In addition, the company is strengthening its leadership team with hires: West Gass, who will serve as vice president of marketing, and Alice Wheeler, who was named head of human resources.
Campbell, CA – January 12, 2023 – DispatchTrack, the global leader in last mile delivery solutions, today announced the availability of Track & Trace, a feature integrated into its last mile platform that provides an unprecedented level of real-time information about every delivery run or service call. Leveraging GPS tracking and delivery status updates, Track & Trace provides a complete, up-to-the-minute audit trail that allows businesses to track the location of orders and service units across the last mile both during and after delivery, resulting in complete delivery transparency. It’s also designed to combat false liability by enabling businesses to see precisely when and where deliveries occurred including capturing location data in areas where GPS and cell connectivity is unreliable.
As delivery becomes a more important aspect to business success and garners more attention from the C-suite and boardroom, DispatchTrack, the global leader in last mile delivery solutions, today revealed six key trends that will redefine last mile logistics in 2023.
DispatchTrack, the global leader in last mile delivery solutions, released a new report, The Last Mile Sustainability Perspective, which explores how supply chain organizations are currently thinking about last mile operations amid accelerating economic headwinds. The study pays particular attention to how organizations are thinking about sustainability and optimization today as well as other factors impacted by the current economic climate including rising costs and driver shortages. Findings are based on a survey of over 140 supply chain professionals from a variety of industries conducted in October and November.
DispatchTrack, the global leader in last mile delivery solutions, today announced it has extended its relationship with Quirch Foods LLC, one of the largest distributors of food products in the U.S., Latin America, and the Caribbean, to enable Quirch Foods to expand its business and streamline operations.
DispatchTrack,the global leader in last mile delivery solutions, today announced the availability of AI-powered carbon emissions tracking to help companies meet their supply chain sustainability goals. Available as a feature in the DispatchTrack routing console, CO2 tracking enables companies in any market worldwide to better understand their existing carbon output on a per-route, per-stop, and per-vehicle basis, optimize routes to reduce CO2 output, and gather data to illustrate the impact of their sustainability initiatives.
DispatchTrack, the global leader in last mile delivery solutions, today announced the industry’s first AI-powered territory planning and optimization solution to enable large wholesalers, distributors, and field service companies to rapidly define and easily update sales territories that are optimized for balanced workloads and efficient daily routes. The result is consistent, evenly-divided revenue streams for sellers and consistent delivery service for customers.