A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
Campbell, CA — February 27, 2025 – For Foothill Appliance office manager Sarah Barnes, keeping customers informed, scheduled and happy was time consuming and difficult. It required manually making phone calls at closing time each day to confirm the next day's appointments and move delivery windows.
DispatchTrack, a global last mile logistics software-as-a-service leader that powers positive, predictable, and visible experiences for shippers, drivers, and recipients, today announced that it had been named a finalist for 2 VIP (Vendors in Partnership) Award categories:
DispatchTrack, a global last mile logistics software-as-a-service leader that powers positive, predictable, and visible experiences for shippers, drivers, and recipients, today revealed five trends that will fuel the logistics market in the coming year.
DispatchTrack, a global last mile logistics software-as-a-service leader that powers positive, predictable, and visible experiences for shippers, drivers, and recipients, today announced the purchase of Beetrack, the Latin American leader in logistics software. The acquisition will expand DispatchTrack's global footprint with the addition of more than 850 customers across 20 countries in Latin America including Chile, Peru, Argentina, Colombia, Mexico, and Costa Rica.
There’s nothing like the hustle and bustle of a tradeshow floor—and after more than a year without the opportunity to connect in person with friends, customers, and industry players, it’s been great to get back in the saddle and show off what’s new with DispatchTrack’s one-of-a-kind last mile optimization platform.
DispatchTrack, the leading provider of elevated customer experience and end-to-end optimization in last mile logistics, today announced three major additions to its executive leadership team:
DispatchTrack, the leading provider of elevated customer experience and end-to-end optimization in last mile logistics, today announced functionality for settling with delivery drivers and invoicing clients after a completed delivery. Now, users who choose to set up the Billing and Settlement feature within their portals can automatically generate the right invoice for each client and the right settlement (i.e. payment) for each driver based on what was documented on the day of delivery. This functionality gives retailers, 3PLs, and other enterprises the ability to decrease manual accounting effort and rework while getting paid more quickly—ultimately optimizing last mile costs significantly.
DispatchTrack, the leading provider of elevated customer experience and end-to-end optimization in last mile logistics, today announced that it has been named as one of just six finalists for this year’s Accenture Freight & Logistics Innovator Award for North America. The contest aims to recognize emerging technology and innovative solutions in the global supply chain, and DispatchTrack’s inclusion in this selective list of finalists highlights its status as a last mile logistics software solution with major disruptive force and considerable growth potential within the realm of supply chain logistics.
DispatchTrack, a leading provider of SaaS-based last-mile logistics solutions, announced today that it has closed a $144 million growth transaction led by Spectrum Equity, a global growth equity firm that specializes in partnering with internet-enabled software and information services businesses.
DispatchTrack, an innovator in the logistics sector whose software streamlines deliveries, stated they have HIPAA and SOC 2 Type II compliance. This data security certification comes at an opportune time as the growing logistics firm pushes to serve more diverse partners in the medical industry.
Headquartered in Silicon Valley, DispatchTrack hase grown its market share steadily over the last decade by supporting furniture, appliance retailers and logistics providers. These type of deliveries are notoriously difficult and hard to predict. DispatchTrack has shined by building a platform that's flexible for logistics providers, scalable for all, and gives customers a winning experience by keeping them informed at a level of clarity uncommon for oversized deliveries.
DispatchTrack, a software provider for last-mile delivery logistics companies, announced the hiring of two new executives to their team today. In November of last year Eric Clarke came aboard, and in January of this year, Ron Borgman joined the team. Fulfilling different roles and initiatives, both hold the title VP of Business Development at DispatchTrack.
