Campbell, CA – January 23, 2025 – For food distributors, deliveries that are fast, fresh, and accurate are mandatory. Meeting those standards for customers ranging from roadside food trucks to supermarkets is complicated by the daily hurdles of last-minute orders, special requests, traffic, and backhauls. Bailey Buick, Marketing Manager for Merit Foods, reported they tamed the chaos by moving the company from its manual routing roots to the advanced tech offered by DispatchTrack. The move not only solved many of the company's distribution challenges, but Merit fully embraced its cutting edge AI-powered features to revolutionize internal processes, making Merit DispatchTrack's Hero Customer for January.
With over 600 customers in the Tucson, AZ area, Merit is a third-generation family owned broad line distributor that also offers specialty services including custom cut meat and poultry processed in their 40,000 square foot warehouse. To keep routes running smoothly, Merit turned to DispatchTrack. The platform's innovative AI-powered route planning and extensive team communication features made a big impact.
"DispatchTrack has definitely made things less chaotic," Bailey said. "Generating routes, getting feedback from drivers, and tracking deliveries in real time are so much easier and straightforward than they were before."
Precision Planning and Effective Execution are Key
Because of its advanced algorithms and machine learning, DispatchTrack generates routes that are 98% accurate, ensuring that drivers can reliably hit customer time windows. For a chef waiting for tomatoes to prep lunch salads or a supermarket whose paper goods aisle is running short, being able to call in a late order and have deliveries consistently show up on time is huge.
DispatchTrack's single-screen dashboard and delivery team mobile apps give Merit unprecedented granular visibility into every route, truck and delivery in real time. Now, everyone from the dispatchers to the sales team can see each order in real time, which means team members don't have to make a phone call – and interrupt a driver – to get up-to-the-minute delivery ETAs. Feedback from drivers is cycled back into the algorithm so the routes get even more efficient over time.
Automation That Makes Everyone — Especially Customers — Happy
When changing planning processes, the temptation is to take measured, incremental steps. But Merit’s forward-thinking decision to implement DispatchTrack's more advanced features is helping decrease costs and delight customers who've relied on the company's dedication to excellent service for generations.
About DispatchTrack
DispatchTrack is the global leader in last mile delivery solutions helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack’s scalable, AI-driven SaaS platform has revolutionized delivery experiences by making them more connected, intuitive, and intelligent. With a comprehensive suite of industry-specific solutions, DispatchTrack’s end-to-end capabilities enable logistics teams to achieve 50% faster route optimization, lower delivery costs, and huge improvements in customer satisfaction. Trusted by over 2,500 customers, including industry leaders like Ferguson, Ashley Furniture, Walmart, Mattress Firm, Ryder, and Quich Foods. DispatchTrack’s solution delivers proven results and delightful experiences that customers remember. When businesses make promises to their customers, DispatchTrack makes sure they deliver.
You can follow DispatchTrack on LinkedIn and Twitter.
Contact:
Dan Shim
About Merit Foods
With roots stretching back to the 1960s, Merit Foods prides itself on retaining customers year after year by providing reliable, high quality food and groceries. Merit is known for the freshness of its produce and for custom meat prepared in its own facilities. Now in the third generation of family ownership, the company is thriving as it sets new standards for food distribution.