Whether you use NPS or not, you can’t deny the importance of customer experience for modern delivery businesses. We all know that customers place a huge premium on the service they...
When businesses select their last mile delivery software, mobile apps can often be something of an afterthought. In fact, with some legacy solutions, you may have to integrate a co...
Last mile delivery success begins with optimized routes. But threading the needle between ensuring a great customer experience and maintaining cost efficiency across the entire las...
While the ultimate promise of AI is seductive—herds of autonomous delivery vehicles loaded by robots roaming far and wide under an umbrella of drones clutching packages—as with mos...
If you’re a building supplies distributor, your world is changing rapidly. Two big trends—digitization and consolidation—are sweeping through the building supplies industry and swe...
Raise your hand if the answer to the question posed in the title was “I don’t know” or some variation on “we’re not.” For most delivery businesses, routing shuttles from distributi...
Construction material costs may be starting to stabilize at last—though some pockets of volatility certainly remain—but that doesn’t change the basic dilemma faced by distributors ...
Last mile delivery is about a lot more than just cheap, fast order fulfillment. It’s about a lot more than the Amazon effect, or the e-commerce boom. It’s about managing complexity...
Dropping a couple of stacks of 2x4s and a case of joist hangers at a home builder’s site is all in a day’s work, but what happens when you need to do that for hundreds of sites—and...
Many ops managers and routing specialists approach route analysis with the same gleeful anticipation as an upcoming root canal. Throw in a few “what ifs” and you have the perfect r...
One of the surprisingly common refrains we hear from delivery organizations we talk to is that their route optimization is “good enough.” In other words, they know it’s not on the ...