Delivery customers want that personal touch—but they also want everything to go off without a hitch. Any time they have to pick up the phone and call your team, that’s a loss with ...
Search for software for delivery companies and you’ll find a lot of businesses touting their delivery software and a handful of listicles ranking the different options. This is und...
If you’re reading this article, the odds are pretty good that you already know how important leveraging a digital dispatch platform is for powering smarter delivery and logistics m...
Some of the most important numbers in any last mile delivery operation come from your planned versus actual reports: How many deliveries did you complete relative to how many plann...
We’re not shy about mentioning the fact that the last mile accounts for more than half of total logistics costs in most operations. But sometimes it’s not the entire last mile that...
The right last mile delivery platform can be a powerful thing. With the right technology, logistics organizations can speed up their deliveries, reduce back-office labor, cust fuel...
When you’re laser-focused on keeping customers happy and keeping last mile costs in check, it can be easy to lose sight of what’s happening upstream in the supply chain. Which mean...
When most people think about delivery, they’re usually picturing an Amazon driver dropping a package off on a porch or a USPS employee ferrying a cartload of small packages into a ...
For businesses that are focused on providing a great delivery experience to customers, the first mile can sometimes feel like an incredibly distant concern. Someone else is probabl...
When we talk about visibility in logistics, the last mile usually takes up most of the oxygen in the room. That’s not without reason—the last mile is the most expensive leg of the ...
Delivery exceptions in the modern last mile are so common—and so bewildering to consumers—that FedEx actually has an entire page explaining what the status “delivery exception" mea...