6 Ways DispatchTrack Powers Connected Logistics
Logistics visibility isn’t just a buzzword. It can be the difference between controlling logistics costs and ensuring a happy customer base or letting costs spiral while your custo...
WISMO Meaning: How to Dramatically Reduce WISMO Calls
“Where is my order?” It’s the question that every customer service rep dreads getting—because it means that either the customer doesn’t have the information they need, or the deliv...
5 Benefits of Implementing an Efficient Route Planner for the Last Mile
There’s a laundry list of things that could go wrong in last mile logistics: customers don’t get their orders on time, you can’t fulfill orders with your existing capacity, trucks ...
5 Ways to Reduce Shipping Costs
Going into 2024, 86% of logistics professionals expected fuel and other operating costs to increase this year, and 4 in 10 planned to raise fees as a result. Heading into 2025, we’...
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Just In Time Delivery Definition: How Does It Impact Last Mile Delivery?
"Just in time" versus "just in case" feels like a tale as old as time as far the supply chain is concerned. In fact, the debate is only about 50 years old at this point. What began...
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5 Keys to Successful Third Party Delivery Platform Integration
When people think of third party delivery platforms, they might be thinking mostly of food delivery services like ChowNow and UberEats. However, delivery businesses that deal with ...
How Delivery Organizations Can Gain a CX Advantage with AI
Satish Natarajan is CEO and Co-Founder of DispatchTrack, a global leader in last mile delivery technology and customer experience. This article originally appeared for the Forbes T...
How Is AI Changing Delivery Fleet Management?
The pace of announcements about AI in logistics is only going to keep accelerating. Recently it was Uber Freight’s AI-powered TMS garnering headlines and Gartner’s prediction that ...