How Delivery Organizations Can Gain a CX Advantage with AI
Satish Natarajan is CEO and Co-Founder of DispatchTrack, a global leader in last mile delivery technology and customer experience. This article originally appeared for the Forbes T...
How Is AI Changing Delivery Fleet Management?
The pace of announcements about AI in logistics is only going to keep accelerating. Recently it was Uber Freight’s AI-powered TMS garnering headlines and Gartner’s prediction that ...
What Is Outbound Logistics, and How Do You Optimize It?
Let’s talk for a minute about the “7 r’s of logistics”: getting the right product, to the right customer, in the right quantity, in the right condition, to the right place, at righ...
How Can You Get the Most out of Your Last Mile Service Providers?
If you can’t fulfill all of your delivery orders with the fleet capacity that you currently have, then you must be doing something right. At the very least, you’re drumming up busi...
Fleet Dashboards Should Provide 360° Visibility—Even for 3rd Parties
There are few things more powerful than a brand. When a prospective customer needs a new widget and the first thing they do is type the name of your company into Google, you’ve ach...
The Hidden Cost of Late Delivery—And How to Avoid It
According to more than 60% of consumers, the best thing about a great delivery experience is arriving on time. In business-to-business use cases, that number is probably even highe...
What Is Proof of Delivery?
When FedEx recently launched picture proof of delivery in Malaysia, they felt it was newsworthy enough to tell the world about it. That should tell us two things: 1) that providing...
The Right Delivery Driver Management App for Last Mile Logistics
When businesses select their last mile logistics software, last mile delivery mobile apps can often be something of an afterthought. In fact, with some legacy solutions, you may ha...
Driver AI: Bringing Real AI to the Front Lines of Delivery
In logistics, conversations around artificial intelligence almost always revolve around high-level forecasting, predictive analytics, or centralized decision-making. AI gets positi...
How to Ensure Telematics Integration in Last Mile Logistics
If you’re in the delivery and logistics space—and particularly if you utilize telematics devices in managing your fleets—you may or may not be surprised to learn that we’re in the ...
Optimizing Pickups and Dropoffs in Last Mile Logistics
Last mile deliveries are rarely as simple as you want them to be. In a perfect world, a delivery driver would load up their truck at the beginning of the day, visit every delivery ...