A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
Campbell, CA — February 27, 2025 – For Foothill Appliance office manager Sarah Barnes, keeping customers informed, scheduled and happy was time consuming and difficult. It required manually making phone calls at closing time each day to confirm the next day's appointments and move delivery windows.
A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last-mile delivery solutions, is both SOC2 and HIPAA certified, meeting the highest security compliance standards for enterprise grade software. While the company has long been SOC2 certified, its new HIPAA certification goes a step further, assuring businesses that provide medications and medical supplies their deliveries comply with HIPAA privacy rules as required by law.
Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last mile delivery software, has created an integration with Podium that provides a unified solution combining DispatchTrack’s best-in-class delivery management tools with Podium’s AI-based customer engagement capabilities to delight customers from point of purchase to final delivery.
Enhanced Last-Mile Technology Helps Distributors Meet New Food Safety Reporting Requirements
Gives routers, dispatchers, and logistics professionals using DispatchTrack the flexibility to optimize across multiple parameters and real life delivery scenarios. DispatchTrack's updated routing engine serves as the foundation that supports the company's portfolio of industry vertical focused solutions.
New enhancements boost readability, modernize design, and make workflows more intuitive to set drivers up for success on every delivery
New industry-focused solution enables building supplies distributors to deliver with precision at scale–the right inventory with the correct count, delivered to the exact right location
Key features empower food distributors to better manage distribution center to hub shuttle routes and strategically plan routes more quickly; Also includes an easy-to-use application for sales reps for customer follow-ups, delivery validation, and more
Enables multimedia notifications to end customers, more seamless exception management via streamlined two-way customer messaging, and custom one-off delivery alerts
Enables multimedia notifications to end customers, more seamless exception management via streamlined two-way customer messaging, and custom one-off delivery alerts
