A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
Campbell, CA — February 27, 2025 – For Foothill Appliance office manager Sarah Barnes, keeping customers informed, scheduled and happy was time consuming and difficult. It required manually making phone calls at closing time each day to confirm the next day's appointments and move delivery windows.
Enables multimedia notifications to end customers, more seamless exception management via streamlined two-way customer messaging, and custom one-off delivery alerts
Campbell, CA – January 12, 2023 – DispatchTrack, the global leader in last mile delivery solutions, today announced the availability of Track & Trace, a feature integrated into its last mile platform that provides an unprecedented level of real-time information about every delivery run or service call. Leveraging GPS tracking and delivery status updates, Track & Trace provides a complete, up-to-the-minute audit trail that allows businesses to track the location of orders and service units across the last mile both during and after delivery, resulting in complete delivery transparency. It’s also designed to combat false liability by enabling businesses to see precisely when and where deliveries occurred including capturing location data in areas where GPS and cell connectivity is unreliable.
DispatchTrack,the global leader in last mile delivery solutions, today announced the availability of AI-powered carbon emissions tracking to help companies meet their supply chain sustainability goals. Available as a feature in the DispatchTrack routing console, CO2 tracking enables companies in any market worldwide to better understand their existing carbon output on a per-route, per-stop, and per-vehicle basis, optimize routes to reduce CO2 output, and gather data to illustrate the impact of their sustainability initiatives.
DispatchTrack, the global leader in last mile delivery solutions, today announced the industry’s first AI-powered territory planning and optimization solution to enable large wholesalers, distributors, and field service companies to rapidly define and easily update sales territories that are optimized for balanced workloads and efficient daily routes. The result is consistent, evenly-divided revenue streams for sellers and consistent delivery service for customers.
DispatchTrack, the leading solution provider of right-time delivery management software, today announced its intelligent visibility platform for the last mile. The AI-powered dashboard provides the next level of control, clarity, and actionable insights to improve and predict ETAs so businesses can proactively respond to delivery obstacles before customers are impacted.
The American Journal of Transportation (AJOT), a trusted trade and transportation news resource for
DispatchTrack, the leading solution provider of right-time delivery management software, today announced that it has joined the PartnerLink Program from Encompass Technologies, a comprehensive cloud-based ERP software technology provider. The partnership enables DispatchTrack to integrate its solutions with the growing Encompass Distributor Network, allowing distributors to create delivery plans that optimize profitability and enhance the customer experience by ensuring deliveries are always made when it’s convenient for the customer - on time at the right time.
DispatchTrack, the leading solution provider of right-time delivery management software, today announced a new partnership and integration with Samsara, the pioneer of the Connected Operations Cloud. The combined solution enhances delivery operations, provides real-time delivery data, and helps ensure that joint customers always deliver on time.
DispatchTrack, a last mile delivery platform that powers positive, predictable, and visible experiences for shippers, drivers, and recipients globally, today announced the release of its NetSuite integration. 3PLs, carriers, and other last mile delivery companies that make use of both enterprise platforms can now utilize the DispatchTrack “SuiteApp” to automatically import orders in real-time—and export delivery information—between DispatchTrack and NetSuite. DispatchTrack is a “Built for NetSuite” (BFN) Hybrid partner, and its connector is now publicly available on NetSuite’s public marketplace, SuiteApp.com.
DispatchTrack, the leading provider of elevated customer experience and end-to-end optimization in last mile logistics, today announced functionality for settling with delivery drivers and invoicing clients after a completed delivery. Now, users who choose to set up the Billing and Settlement feature within their portals can automatically generate the right invoice for each client and the right settlement (i.e. payment) for each driver based on what was documented on the day of delivery. This functionality gives retailers, 3PLs, and other enterprises the ability to decrease manual accounting effort and rework while getting paid more quickly—ultimately optimizing last mile costs significantly.
DispatchTrack, an innovator in the logistics sector whose software streamlines deliveries, stated they have HIPAA and SOC 2 Type II compliance. This data security certification comes at an opportune time as the growing logistics firm pushes to serve more diverse partners in the medical industry.
