6 Ways DispatchTrack Powers Connected Logistics

Logistics visibility isn’t just a buzzword. It can be the difference between controlling logistics costs and ensuring a happy customer base or letting costs spiral while your customers wonder where their deliveries have gotten. When you have the right information, in the right place, at the right time, you can standardize operations, ensure a complete chain of custody for every order, and streamlined logistics from end to end.

The question is: how do you make that level of visibility and connected logistics a reality? From the outside, it might seem like a problem that can only be solved with a heavy duty technology deployment—say a TMS or similar. 

But in point of fact, a last mile logistics solution like DispatchTrack can provide all of the capabilities you need to achieve logistics visibility with a simpler deployment, a leaner IT operation, and a lower price tag. 

How Does DispatchTrack Empower Enterprise Customers?

DispatchTrack offers powerful capabilities designed to help streamline and standardize logistics operations with complete visibility—from pickup to final delivery.

1. Connected Logistics & Complete Visibility: 

From pickups to transfers, deliveries, and service visits—gain full chain-of-custody tracking, digital proof of handoff, and a complete audit trail to ensure accountability at every step.

DispatchTrack is your command center for everything delivery-related. We offer total visibility into every stage of the process, from loading trucks at the warehouse to driving a route to proof of delivery/service and post-delivery follow up. 

We empower teams to document each step of the process—including electronic proof of delivery via photos, signatures, and notes—to create a complete audit trail that sheds light on your entire logistics process. From the DispatchTrack solution, you can always drill down into details to see every individual step of every individual journey. 

The result is digitized, modernized, standardized logistics. 

2. Mixed Fleet Visibility: 

Gain real-time insights into all vehicles, whether company-owned or third-party, for better operational coordination.

Like we said above, true logistics visibility can be extremely powerful. At DispatchTrack, you get visibility in the truest sense of the term—regardless of whether your deliveries are being carried out by owned fleet, third parties, or a hybrid of the two. 

Rather than having to hunt for the right information when your deliveries are underway, you can see all of your deliveries from a single dashboard, regardless of who’s carrying them out.

This puts you in a position to ensure that your entire logistics network acts as one seamless whole. You can ensure the same levels of service and consistent documentation throughout—and you can manage by exception across the board with greater visibility into potential delivery disruptions. 

3. AI-Powered Customer Experience Chat Agents: 

Enhance customer interactions with intelligent, real-time responses.

DispatchTrack’s DT Agent provides you with the ability to answer simple customer inquiries instantaneously at any time of day or night. DT Agent sits within your two-way messaging as a first line of defense for customer inquiries. 

In a conversational manner, the AI-powered agent can help customers with:

• Delivery schedules
• Order details and updates
• Real-time status updates

All without involving a human. When the customer asks a question that can’t be answered by the agent, it escalates to a human customer support person who can jump in to help. Early adopters of DT Agent have seen their total volume of customer support requests drop by 50-70%, and their average response times to customers have decreased significantly. 

This all works within the context of a larger customer delivery experience workflow that ensures real-time delivery visibility and connectivity between customers, dispatchers, and drivers over the course of the process. 

4. Compliance Workflows: 

Digitize and simplify prescriptive driver workflows for better accuracy and oversight.

Sometimes, it’s not enough to know that a particular delivery made it to the delivery site. You might need to be sure that a particular service was performed correctly, that the customer signed the right waiver, or any number of other things. 

You can’t afford to fly blind on compliance, which is why DispatchTrack enables you to configure flexible compliance forms for your drivers based on specific items or delivery/service types. 

Right within the driver mobile app, drivers can check off a list of requirements and even upload photos of specific steps if needed. In this way, you gain the delivery documentation you need to eliminate guesswork and ensure a clear record of whether technicians or installation teams completed all required steps. With these reports, you can quickly assess compliance, ensuring smooth, standardized operations.

5. Pre-delivery Site Assessments: 

Conduct pre-delivery checks to verify specifications. Customers receive a link to complete the assessment, helping reduce last-minute issues.

If the delivery site isn’t ready for your team, the most likely result is that both of your schedules get disrupted. It can cost time and money and throw a wrench in the best laid plans. 

That’s why DispatchTrack enables you to work pre-delivery site assessment forms into your customer communication flows, so that your teams can make sure the site is ready for the delivery or service that’s scheduled. This is as easy as sending a link and letting the customer fill out a form from the comfort of their own device. 

This can significantly reduce delays at the job site, effectively saving you time and money while smoothing out your delivery and service operations. 

6. Warehouse Loading Management: 

Allow warehouse loaders to scan items as they are loaded onto trucks, ensuring accuracy by matching scanned items to orders.

In addition to ensuring total documentation and compliance, DispatchTrack’s mobile app enables you to integrate, simplify, and streamline the process of loading trucks at the hub or warehouse before the route starts. 

We offer built-in user roles that enable you to keep this process within the same ecosystem—even when the driver isn’t the same person who’s loading the truck. 

Our system automatically matches scanned items to orders, as well as offering support for pallet scanning if needed. This significantly speeds up both loading and unloading, while ensuring total visibility into the process. 

Leveraging DispatchTrack for Standardized Operations and Reduced Costs

Taken together, the capabilities DispatchTrack offers go beyond merely optimizing or cutting costs in one area of the delivery process. Instead, we represent a linchpin of connected logistics with the power to make connectivity and standardization the default. 

It does this without all of the drawbacks of a heavy TMS deployment. We offer software that slots neatly into your existing technology stack, that a lean IT team can implement, deploy, and get ROI out of. We also pride ourselves on our ongoing support from the initial deployment onwards. As a result, we’ve been able to help a wide variety of enterprises to streamline their logistics processes, gain visibility into their deliveries, and ensure rigorous documentation: a recipe for lower costs, happier customers, and more productive teams. 

Our platform is built on SaaS and AI technology, guided by a long history of customer-guided innovation. That means our software is built to solve real-world problems in a way that helps customers achieve true connected logistics—which means that our customers get real-world results.  

Interested in learning more about how DispatchTrack powers smarter, more connected, more efficient logistics operations for enterprises? Talk to one of our logistics experts today.