WISMO Meaning: How to Dramatically Reduce WISMO Calls
“Where is my order?” It’s the question that every customer service rep dreads getting—because it means that either the customer doesn’t have the information they need, or the deliv...
5 Ways to Reduce Shipping Costs
Going into 2024, 86% of logistics professionals expected fuel and other operating costs to increase this year, and 4 in 10 planned to raise fees as a result. Heading into 2025, we’...
What Is Outbound Logistics, and How Do You Optimize It?
Let’s talk for a minute about the “7 r’s of logistics”: getting the right product, to the right customer, in the right quantity, in the right condition, to the right place, at righ...
How Can You Get the Most out of Your Last Mile Service Providers?
If you can’t fulfill all of your delivery orders with the fleet capacity that you currently have, then you must be doing something right. At the very least, you’re drumming up busi...
The Hidden Cost of Late Delivery—And How to Avoid It
According to more than 60% of consumers, the best thing about a great delivery experience is arriving on time. In business-to-business use cases, that number is probably even highe...
.png?width=365&name=Boost%20Last%20Mile%20Customer%20Experience%20with%20Logistics%20Tracking%20Software%20(1).png){kind=tracking}
What Is Proof of Delivery?
When FedEx recently launched picture proof of delivery in Malaysia, they felt it was newsworthy enough to tell the world about it. That should tell us two things: 1) that providing...
The Right Delivery Driver Management App for Last Mile Logistics
When businesses select their last mile logistics software, last mile delivery mobile apps can often be something of an afterthought. In fact, with some legacy solutions, you may ha...
.png?width=365&name=image%20(89).png)
Optimizing Pickups and Dropoffs in Last Mile Logistics
Last mile deliveries are rarely as simple as you want them to be. In a perfect world, a delivery driver would load up their truck at the beginning of the day, visit every delivery ...
.webp?width=365&name=Vendor%20management%20(1).webp)
What Is Last Mile Tracking?
Getting 90% of people to agree on anything is a huge challenge—it’s as close to consensus as you can reasonably expect to get. So when the data shows that 9 in 10 people want the a...
Why Route Accounting Matters More Than Ever in Last Mile Logistics
Ask yourself this: if route accounting sounds like a boring topic, what if it actually held the key to unlocking a raw, unfiltered view of your business’s true health? At first gla...
5 Steps to Achieving Last Mile Optimization
Between 2018 and 2023, last mile delivery costs went from 41 percent of total shipping costs to 53 percent. The equivalent data for 2024 and 2025 isn't available yet, but even in 2...