Ferguson Enterprises is one of the country’s largest providers of quality plumbing and building supplies to contractors, homeowners, and construction sites.
The Challenge: Delivering on a Strong Customer Service Vision with the Right Partner
Ferguson's on-premise legacy routing technology was making true efficiency and visibility impossible. To meet time windows consistently, they often had to run their trucks at half capacity, and deliveries carried out by 3PLs had to be routed by hand.
The Solution
To solve this problem, Ferguson partnered with DispatchTrack to update their legacy technology and move their last mile technology to the cloud. DispatchTrack offered a comprehensive platform with a host of invaluable features:
- Live customer self-scheduling of deliveries based on capacity-aware time windows
- Fast, accurate, scalable routing based on driver/technician skills and other factors.
- Streamlined, easy-to-use UX with easy integration for 3PL partners
- Comprehensive, real-time visibility into the entire last mile
The Results
1,100 sales locations adopted DispatchTrack in 3 months, with 98% compliance. This had an immediate impact on the company across all sales verticals.
With a comprehensive last mile hub, Ferguson’s 10,000 dispatchers could see all their orders, schedule deliveries to align with project schedules, and track delivery statuses in one place. This meant smoother routing and scheduling for 4,000+ delivery assets every day and game-changing last mile visibility.
Plus, they were able to extend these capabilities to 350 3PLs. This has helped them to better utilize capacity, consistently delight their customers, and boost their bottom line.
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