Order Tracking and Visibility

Real-time Visibility and Tracking

In this day and age of instant communication, when a customer wants to know the status of their order, they want to know right away.

When your customer service team receives a call from the customer to check the status of their order, they need to have real-time information on the full details about the order. Just knowing the driver’s location is not sufficient. They need an accurate ETA that considers real-time traffic. They need to know the status of the order and notes that were entered by other customer service reps etc. This way, the customer calling truly feels that they are being helped and the delivery organization fully understands what’s happening.

img-visibility.png

Many customers don’t even want to call customer service. From their smartphones, they want to look up the status of their orders. Even better, the status is being proactively pushed to them via email, text and phone calls, so they feel assured and can better plan their day.

In order to meet these modern-day demands and expectations, your delivery organization must be equipped with software that is fully connected, all the way from the inventory management system, to dispatch & routing system, and the driver’s system. It must be intelligent and have predictive algorithms to give accurate ETA’s.

img-logo-bobmills.png

“DispatchTrack has brought our delivery and services departments closer than ever and it helps our decision-making process.”

— David Baer

Vice President, Baer’s Furniture

leaf-list.png

Route optimization to minimize Fuel and Labor Costs

As a wholesale distributor, you always need to worry about delivery costs. Given the recurring nature of the deliveries, sm …

Read More
leaf-list.png

Accurate ETA’s and predictability.

The customer is planning their business based on receiving their merchandise at a certain time. A chef that is expecting a lar …

Read More
leaf-list.png

Customer Communication.

Predictability and transparency create trust. In wholesale distribution, this equates to a competitive advantage …

Read More
leaf-list.png

Protect From False Liabilities with Proof of Delivery.

Wholesale distribution involves orders with large line items, and they are perishable. Customers do reject items that they think…

Read More