Self-Scheduling
Customer Self-Scheduling
Let customers self-schedule based on your delivery capacity.
Capacity-Aware
You can define capacity by zip code or by zone and include calculations for service time on deliveries that require it, so you're never promising delivery timelines that you can't meet.
Customer Convenience
Instead of calling the customer and hoping they're ready to schedule, DispatchTrack enables you to send a self-scheduling message that customer can look at when they're ready. This reduces phone calls and frustration all around.
Dynamically-Generated
DispatchTrack dynamically generates time windows for you based on your capacity, so customers choose from options that are actually feasible. Your customers get the freedom to choose without upending your delivery plans.
Reduced Scheduling Costs
On average, it takes an agent 2.5 phone calls and five minutes to reach a customer to schedule a delivery. If you’re running 10 trucks, that could easily take 500 minutes—over nine hours—a day. And while scaling up deliveries incrementally using human operators is problematic, DispatchTrack can schedule an additional 10 deliveries, or 50, or 100, with no additional scheduling manpower.
Better Customer Experience
The DispatchTrack scheduling portal is available 24/7, so customers can schedule when it’s convenient for them—even after hours when they can check with family members. Picking their delivery time gives customers some control and is more satisfying. And they’re less likely to miss the appointment.
Level Loads, Optimal Routes
DispatchTrack knows the capacity you have available, where and at what times, so it can dynamically allocate your resources. It offers customers windows that make sure your trucks are level-loaded and their routes are optimized. Your can reduce costs while also raising customer satisfaction.
“DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer.”
Tony Mitchell
DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer.
Branded Scheduling Experience
Customers receive branded communications with instructions for choosing a delivery window. They can fill in a brief pre-delivery questionnaire to uncover whether extra time, crew or equipment will be needed. That information is fed to the DispatchTrack engine for processing. If they don't see any options that work them, the system dynamically generates more.
Calculated Delivery Options
DispatchTrack compares the customer’s delivery requirements with your capacity and presents many delivery options to the customer. You can offer customers control over their delivery windows without sacrificing route efficiency.
Continuous Communication
DispatchTrack enables communications with the customer through email and text. DispatchTrack lets you confirm the delivery window with customers before routing their deliveries; it sends a notification the night before the delivery, when the driver leaves the warehouse, and when the driver is one stop away.
The Only Self-Scheduling Software
Only DispatchTrack allows for true self-scheduling through a white-labeled online portal.
