Customer Delivery Experience
Continuous Last Mile Engagement
Accurate updates, timely notifications, and branded messages are a key part of the delivery experience and a component of your brand. Keep customers engaged and happy during the entire last mile journey.
Transparency
When you communicate accurately, your customer knows where your truck is and when to expect the delivery. That puts the customer in control of their schedule and moves you up on their list of preferred carriers.
Relaxed Customers
Anxiety — whether it’s over a retail appliance delivery or a load of sheetrock for a high-rise — is a natural part of the delivery process for customers. Giving them visibility into the delivery reduces that anxiety.
Recognition
A smooth delivery process that starts with an accurate ETA and ends with on-time delivery makes it obvious that you’re doing a good job. Customers and clients recognize the quality of service, validating their choice of carrier and spurring recommendations.
CUSTOMER STORIES
See What Our Customers Are Saying
Preparation Before the Delivery
Let the customer know the delivery is getting prepared . Confirm the items in the order, the delivery date, and location, prior to narrowing down a specific ETA window.
Customer Engagement During the Delivery
Give customers a final heads-up, and for unexpected issues, send a custom notification with contingency details. For a more personal touch, start a live chat with the customer, dispatcher, driver, and delivery team–all on the same conversation.
Wrapping Up a Flawless Delivery
To help wrap up the delivery smoothly, we send a notification when you arrive and provide an easy link for customers to complete a satisfaction survey or leave an online review.
