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Edimca Case Study

"Thanks to DispatchTrack, Edimca has total control of our delivery times."

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Building Supplies

Edimca is a processor and manufacturer of a wide variety of wood and related products for use in construction, furniture and interior design. With roots extending back more than 90 years, it has played a leading role in the development of the forest products industry in Ecuador

The Challenge

The company’s logistics operations are key to Edimca’s success. They have to handle everything from finished solid lumber to plywood and MDF sheets to veneers, doors, pre-finished panels, manufactured metal drawers and cabinets, hinges, and doorknobs up to custom-designed interior projects for on-site assembly.

To reduce customer delivery times, Edimca needed precise and timely information on routes and stops, tracking and robust proof of delivery.

The Solution

After implementing DispatchTrack, Edimca’s customer satisfaction ratings improved substantially.

Our solution offered:

  • Digital signatures and photos in proof of delivery to increase delivery transparency
  • Real-time tracking of orders
  • Direct communication with the DispatchTrack support team to immediately resolve questions
  • High software availability and uptime
  • Customer satisfaction surveys to find opportunities to improve service
  • Direct communication with drivers

The Results

  • Simple and efficient integration
  • Improved tracking and visibility during shipment
  • Assurance that the order was delivered to the customer on time

DispatchTrack enables Edimca to plan and optimize its routes so that deliveries reach customers in the shortest time possible.

"At ProMed, our top priority is giving our customers what they need to succeed—and that’s exactly what DispatchTrack empowers us to do. The DispatchTrack platform has helped us speed up routing, improve visibility across our deliveries, boost connectivity with drivers in the field, and offer a world-class delivery experience to our customers. The effect is a total digital transformation of our last mile deliveries"

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"Before DispatchTrack we were averaging 17 deliveries per vehicle. Today we can make 24 to 26 deliveries per vehicle, making a positive economic impact on Olimpica superstores and helping the environment."

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"Furniture Village strives to make its name synonymous with “quality” all across the UK. DispatchTrack helps us extend that promise into the delivery experience—and beyond—by empowering us to optimise routes, communicate with customers, and boost visibility."

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"DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer."

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See DispatchTrack's Last Mile Delivery Solution in Action