Social Reviews
 

Social Media plays a very important role in our lives today. A business’s reputation online can greatly influence a new customer’s buying decision. A retail customer, particularly of high value goods like furniture and appliance does extensive online research before deciding which store to do business with. In a business-to-business environment, since it is a long-term relationship and there are higher stakes, the purchasing manager does thorough online research before engaging in a sales cycle. Therefore managing reputation online and on social media is very important.

DispatchTrack provides a well-integrated Social Reviews solution that allows you to capture customer satisfaction and convert that into online reputation.

 
Customer is presented with a survey immediately after the delivery is done, so that their immediate reaction is captured. Surveys done just in time have a much higher response rate, than the ones done after the fact.
 
Customer is presented with the option to post to Google reviews directly from their own phones. This makes the customer feel comfortable about posting a review because it is from their own devices, and it is unbiased.
 
DispatchTrack Social Reviews users have reported that they have received more than twice as many Google Reviews after implementing this feature.
 

“The customer experience has been taken to the next level with the tools provided by DispatchTrack.”

— Chris Dyson

Business Development Director, Bob Mills Furniture

Learn More About Our Solutions
Learn More About Our Solutions