Social Media plays a very important role in our lives today. A business’s reputation online can greatly influence a new customer’s buying decision. A retail customer, particularly of high value goods like furniture and appliance does extensive online research before deciding which store to do business with. In a business-to-business environment, since it is a long-term relationship and there are higher stakes, the purchasing manager does thorough online research before engaging in a sales cycle. Therefore managing reputation online and on social media is very important.
DispatchTrack provides a well-integrated Social Reviews solution that allows you to capture customer satisfaction and convert that into online reputation.