Real Time Tracking
 

Real-Time Tracking is a must. Customers are expecting it.

In this day and age of instant communication, when a customer wants to know the status of their order, they want to know right away.

When your customer service team receives a call from the customer to check the status of their order, they need to have real-time information on the full details about the order. Just knowing the driver's location is not sufficient. They need an accurate ETA that considers real-time traffic. They need to know the status of the order and notes that were entered by other customer service reps etc. This way, the customer calling truly feels that they are being helped and the delivery organization fully understands what’s happening.

img-tracking-widget.png

Many customers don’t even want to call customer service. From their smartphones, they want to look up the status of their orders. Even better, the status is being proactively pushed to them via email, text and phone calls, so they feel assured and can better plan their day.

In order to meet these modern-day demands and expectations, your delivery organization must be equipped with software that is fully connected, all the way from the POS system, to dispatch & routing system, and the driver’s system. It must be intelligent and have predictive algorithms to give accurate ETA’s.

 
img-logo-bobmills.png

“DispatchTrack has brought our delivery and services departments closer than ever and it helps our decision-making process.”

— David Baer

Vice President, Baer’s Furniture

gps.png

Retail Customers Expect High Level of Communication.

After the customer purchases their furniture or appliance item, before it is delivered, it is important to have clea …

Read More
gps.png

Accurate GPS Tracking and ELD Compliance.

A truck full of furniture and appliances is too expensive to lose sight of. Even though smartphones have gotten bett…

Read More
gps.png

Customer Satisfaction & Social Media.

The internet and social media have made the customer have more choices at their fingertips and a stronger voice …

Read More
gps.png

Know your Good Drivers from Bad Drivers.

When a customer purchases their merchandise, the moment the driver delivers it at their home is when they rea …

Read More