Consumer Services

Deliver Satisfying Services for Consumers

Whether you're hauling acres of accessories for a wedding, balloons and a bounce house for a kid's birthday or furniture for a cross-town move, consumer delivery services come with their own unique challenges. Incomplete or untimely communications can ruin a carefully cultivated reputation, and deliveries that don't arrive on time — or at all — can set off an avalanche of unwanted social media attention. DispatchTrack's complete end-to-end software gives last-mile operators all the tools they need to manage incoming orders, have consumers self-schedule deliveries, communicate with drivers and customers in real time, document deliveries and even handle billing and settlement.

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Consumer services delivery software
Consumer services tracking

Self-scheduling and tracking

When consumers schedule their own deliveries they're more likely to be there to meet your crew. DispatchTrack's advanced scheduler matches your capacity and existing routes, offering the consumer a choice of delivery windows that optimize loads and capacity. On the day of delivery, the customer can track the truck from your dock to their door and receive auto-generated alerts when the delivery is a stop away. The feeling of control makes customers happier, and your dispatchers spend less time fielding phone calls about scheduling or arrival times.

Customer communication for consumer services

Critical communications

At every step, you are in continuous, real-time communication with your customer, the client and your crew through talk, text and email. Our driver app works on any mobile device so there's no proprietary equipment to buy and it's so simple to use, no training is necessary. You'll be able to set up a new driver and get them on the road in minutes. Plus the app has a near universal acceptance rate among drivers, so you can be assured they're online and reachable by you and your delivery customer.

Last mile logistics dashboard

At-a-glance dashboard view

Our single-screen dashboard view shows you every truck, every route and every delivery at once in a neatly organized summary. Infographics give you the big picture — deliveries finished, deliveries on target, deliveries in trouble — and you can drill down to see all of the details: current location of the truck and an ETA updated in real time, communications between the customer and crew, completed deliveries and full documentation.

Consumer proof of delivery

Robust proof of delivery

Getting it there is one thing; making sure every chair, centerpiece and chrysanthemum is accounted for is just as important. That's why DispatchTrack collects all of the information you need right through the app: notes, photos, videos and signatures. And all of it is uploaded to the cloud in real time so you can review it immediately if there's a question.

Billing and settlement software

Bill it — quick

Speed up your cash flow with our Billing & Settlement module. It automatically matches completed deliveries with the client contract and crew details, factors in the terms of each and creates a bill for the client and a settlement for the crew. You review the results and make any needed adjustments before sending. Automation means the billing — and your cash — flow faster. Crews are happy getting paid quickly too, giving you a leg up in the competition for drivers.

Our Partners Trust Us

Quirch
J.B. Hunt
Ferguson
Ashley Homestore
Pilot Freight Services

Ramp Up Your Reputation with DispatchTrack

Our AI-powered routing engine calculates ETAs that you can meet, and self-scheduling and delivery tracking keep the process transparent to build trust with customers and clients.

Route Optimization

Route Optimization

Perfectly optimized routes calculate the most accurate ETAs — in seconds.

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Order Tracker

Order Tracker

Continuous delivery self-tracking online or by phone reduces calls and boosts satisfaction.

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Telematics and Compliance

Telematics & Compliance

Know where your assets are and how they’re being used 24/7, plus automate IFTA and HOS logs.

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Strategic Planning

Strategic Planning

Master changes to recurring routes by combining pre-planned stops with our powerful dynamic routing engine.

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Customer Communication

Customer Communication

Constant real-time text, email and voice between dispatcher, driver and customer.

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Self Scheduling

Self Scheduling

Give customers a sense of control by allowing them to self-schedule based on your optimum routing.

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Driver Mobile App

Driver Mobile App

Drivers love DispatchTrack. Our 98% uptake means you get the most from your investment.

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Pickup Logistics and Contactless

Pickup Logistics & Contactless

Real-time routing and self-scheduling make pickups painless and contactless possible.

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Real Time Visibility

Real Time Visibility

Every truck, route and delivery is displayed graphically and updated in real time on our graphical Dashboard.

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Billing and Settlement

Billing & Settlement

DispatchTrack logs every delivery and automatically calculates invoices and payments so you get paid faster.

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Proof of Delivery

Proof of Delivery

Geostamps, installation workflows, photos, videos, notes and signatures document every step of deliveries.

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Whatever You're Hauling Is Vital to Someone

There's no such thing as "just a load of tables" or "just a bunch of flowers." Whether it's for a marriage or a memorial service, whatever you're hauling is high-value cargo to the customer. They expect on-time delivery and frequent communication. DispatchTrack has the tools to help you hit all of your commitments and earn excellent marks on social media. See DispatchTrack in action in a personalized live demo.

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Consumer services software