April 2025: Raising the Bar for Delivery Visibility, Engagement, and Efficiency

At DispatchTrack, innovation isn’t just a milestone—it’s a continuous mindset. With our April 2025 release, we’re introducing a powerful set of features designed to meet the ever-evolving challenges of modern last mile logistics. These updates reflect our ongoing mission to deliver smarter, faster, and more connected experiences for our customers, their teams, and the end recipients.

From enhanced pre-delivery engagement tools to deeper visibility into outsourced deliveries, this release is packed with updates that help businesses simplify operations, elevate customer experiences, and gain tighter control over every mile.

Text Me Widget: Engage Customers Before the Delivery Starts

We’ve rolled out a new Text Me widget that empowers shoppers to connect with your team—before they’ve even placed an order. Easily embedded on your eCommerce site, this tool enables high-intent shoppers to initiate conversations without needing an app or logging into a portal.

• Shoppers simply enter their phone number to start a text conversation

• Communicate directly with a sales rep or delivery expert via SMS

• Eliminate reliance on third-party chat tools and capture more qualified leads

Total Visibility: Full Oversight, Even Without a Fleet

Working with third-party carriers shouldn’t mean giving up visibility. With DispatchTrack Total Visibility, retailers and brand owners can monitor every delivery in real time—regardless of who owns the truck.

• A unified dashboard consolidates updates across all fleets and carriers

• Real-time delivery status, driver performance, and PODs all in one place

• Seamless integration with DispatchTrack’s network (RXO, Pulse, HubGroup) and your own 3PL partners

• A dedicated visibility-only instance ensures a clean, purpose-built view

Smart Routing for Pickups

Store pickups are often left out of traditional routing logic, leading to inefficiencies and manual headaches. Our smart routing update changes that—by treating store pickups as first-class jobs that can be fully optimized alongside deliveries.

• Automatically accounts for pickup time windows, service times, and route sequencing

• Reduces dispatcher intervention and improves on-time performance

• Ensures pickups enhance—not disrupt—your optimized delivery plans

Customer Pickups: Smarter Scheduling for Will Call Orders

Customer pickups are a fast-growing part of the last mile, and now you can manage them with the same intelligence as your delivery network. Our new tools make it easy to streamline scheduling and execution.

• Customers can self-schedule pickups based on real-time availability

• Dynamic capacity rules help manage in-store resources efficiently

• A refreshed dashboard updates every 5 minutes for full pickup visibility

These updates are available now and ready to help you take control of your delivery operations—whether you’re running your own fleet or coordinating with third-party partners. DispatchTrack’s April 2025 release is another step forward in helping our customers deliver on time, every time—with less friction and more insight.

Ready to see these features in action? Contact us today to schedule a personalized demo.