Successful deliveries, happy smiles

Keep Promises With AI-Optimized Routes

Real AI, real results: Sophisticated AI and Machine Learning algorithms are baked into DispatchTrack’s core, not grafted on as an afterthought.
98% accurate ETAs: Our AI analyzes thousands of streams of data — live and historical — from route performance to service times, crew efficiency and more, so your ETAs achieve even higher accuracy as the platform learns.
Simple, one-screen operation: Orders from your ERP or POS create stops on your service area map. Lasso the stops with your mouse, click “route,” and in seconds, you have routes optimized for your fleet capacity, equipment, crews and customers.

End-to-End Data Integration

From order in to done-and-delivered: DispatchTrack integrates up and down the delivery chain so when orders flow in — directly or through your ERP — there’s no handoff gap to introduce errors. We speak WMS and telematics, too.
All-in-one platform: DispatchTrack is a unified all-in-one platform, so there are no separate modules to slow you down or force you to switch screens.
Easy integration: Bi-directional API integrates with other industry standard services including NetSuite and telematics platforms like Samsara.

Advanced Driver Mobile App

Robust proof of delivery: Check off deliveries item by item, collect signatures, photos and notes and get time/geo-stamped confirmation.
Reduce manual processes: Scan items on and off trucks including advanced pallet scanning and interface with COD payment gateways.
Work offline: The app keeps working even if there’s no signal; everything updates automatically when a signal is present so you can resume your day.
Live 2-way communications: Team members and customers can talk to each other in real time, and automated messaging keeps customers up to date with live ETAs and tracking.

Reporting

Single data warehouse: DispatchTrack collects data from every order and delivery and stores it in a single database so you can analyze and uncover new opportunities to optimize.
Standard and custom reports: Use our pre-formatted reports to analyze a dozen common KPIs including cost-to-serve and crew performance or create your own to perform custom analyses.
Right-size your fleet and track key metrics for compliance: Monitor load factors and capacity utilization as well as driver behavior, ELD, on-time deliveries, cold-chain records and mixed-jurisdiction fuel tax reports to make compliance easier and more complete.

Customer Communications

Improve delivery success rates and radically reduce WISMO calls by keeping the customer informed throughout. Automation ensures notifications are sent at the right time and two-way communications let drivers, dispatchers, and customers talk live in real time.

Boost First-Attempt Success Rate

Dramatically cut scheduling costs and delivery failures. Customers who self-schedule are more likely to be at home, increasing your first attempt delivery rate. DispatchTrack knows the capacity you have available, where and at what times. Customers select from delivery windows that are AI-optimized to maximize routing efficiency.

Sales and Service

Extend the customer delivery experience to your sales and service departments. Enable the customer to interact with your front-end team to validate deliveries, confirm next week’s orders, manage returns, and discuss payments.

Total Visibility

See everything that’s happening, in real time, summarized in easy-to-read graphics on a single screen. Then drill down to every truck, every route and every delivery in the daily execution. Exceptions are flagged so team members can take action before they become problems.

THE FAST TRACK TO DELIVERY SUCCESS

Successful deliveries,
happy smiles

Over 2,200 companies around the globe trust DispatchTrack to optimize their deliveries.