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NPTC members: Cut through last mile chaos with DispatchTrack

There's no room for errors when making deliveries. Identify the right inventory, build smart routes, and deliver within the precise time window—every time.

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Connected Logistics for your needs

  • On time with every delivery: Customers keep tight schedules and and are anxiously waiting. Ensure consistent and realiable on-time deliveries.
  • Digitized from end to end: Support and inform your team and your customers throughout the entire journey with a fully digitized platform
  • Customer centric experiences: Offer personalized communications, real-time visibility, and comprehensive services to your customers.

Essential last mile capabilities for NPTC members:

Mixed fleet support
Total Fleet Visibility

Gain full visibility across internal fleets and external carrier partners to deliver consistently and cover every job site without gaps or delays.

Delivery scheduling
Calendar based scheduling

Flexible time window options to schedule deliveries when customers need it down to the minute. Coordinate customer schedules with real-time driver availability, vehicle type, available capacity, and service time.

Digitized POD
Digital proof of delivery

Gather signatures, take photos, scan barcodes, verify completed services, and validate deliveries–all from a connected driver mobile app.

Next Day routing
DT Agent

DT Agent leverages AI to manage customer engagement to provide instant, intelligent communication without burdening dispatchers or drivers.

Fast and easy adjustments
Real-time adjustments

Late orders, new unit counts, scheduling changes, and other modifications are optimized in minutes with updates sent to both customer and delivery team.

See our product in action

A direct view of DispatchTrack from the user's perspective. See how you can optimize routing, maximize visibility and boost customer satisfaction in these self-guided video tours.

To learn more, book a live demo with one of our expert advisors.

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Optimize Routes
  • Automatically import order information.
  • Generate accurate routes in minutes and drag-and-drop to make changes.
  • Achieve 98% ETA accuracy with machine learning.
Deliver Seamlessly
  • Empower drivers and field reps with turn-by-turn navigation and total connectivity.
  • Track driver and delivery statuses in real time for total visibility.
  • Capture Digital POD with photos, signatures, time stamps, and notes.
Delight Customers
  • Communicate seamlessly via text and email throughout the entire lifecycle.
  • Supercharge your brand with customized communications.
  • Stay connected with streamlined two-way communication. 

 

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Pulse Final Mile is a national final mile broker serving major retailers and manufacturers across the U.S. With a vast network of Network Carrier Partners (NCPs), they specialize in managing high-volume deliveries across diverse service levels—ranging from threshold to white glove. In 2023, they were tapped to support a nationwide expansion of Samsung’s home delivery program, a high-stakes opportunity that required rapid scalability and exceptional delivery performance.

The Solution: Powering Growth with DispatchTrack

To support the rapid expansion of Samsung’s final mile program, Pulse Final Mile partnered with DispatchTrack to optimize its operations. 

By implementing real-time routing, automated dispatching, and analytics-driven performance tracking, Pulse transformed its delivery process, enabling: 

  • Seamless Scalability: Pulse expanded to support its growing customer base across multiple regions daily.
  • Optimized Route Efficiency: DispatchTrack’s dynamic routing cut down transit times and helped meet the client’s strict on-time delivery goals.
  • Enhanced Visibility & Tracking: Real-time updates allowed Pulse to track every order, reduce delays and proactively manage exceptions before they became customer issues.
  • Streamlined Communication: Automated notifications kept all stakeholders informed, ensuring smooth coordination at every touchpoint.
  • Data-Driven Decision Making: Detailed performance reporting enabled Pulse to identify and address inefficiencies, improving customer satisfaction, on-time, and completion scores.

The Results: Higher Satisfaction, Greater Efficiency, and Sustainable Growth

By digitizing their final mile operations with DispatchTrack, Pulse Final Mile unlocked significant performance improvements: a 4% increase in on-time deliveries, a 5% jump in completed deliveries, and a 60-point increase in Net Promoter Score (NPS), reaching 85.

They were able to deliver more quickly, with fewer delays and exceptions, all while providing real-time updates and enhanced visibility to their client. With dynamic routing and proactive communication, Pulse streamlined coordination across teams and ensured that customers got the right delivery experience every time.

All of this has helped Pulse not only deliver on Samsung’s expectations but also lay the groundwork for continued growth in a complex, high-volume logistics space.

  • 60-point increase in Net Promoter Score (to 85)

  • 4% increase in on-time deliveries

  • 5% increase in completed deliveries

  • Real-time visibility and coordination across all stakeholders

  • Scalable systems ready to support future expansion

More than 2,500 companies around the world rely on us

 

NPTC Members: Book a Meeting to Learn the Secret to 1 Million+ Deliveries per Day